Unit of competency Outline

Date retreived
22/07/2026 1:36 AM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Assess and address customer preferences

Assess and address customer preferences

Unit of competency
National Code
AMPR320
State Code
AVW39
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
01/12/2015
View on TGA
State Implementation and Classification
Approved Date
03/05/2016
Field of Education
080501 - Sales
Original Release Date
03/05/2016
Nominal Hours
40
Description
This unit describes the skills and knowledge required to research local areas to make informed decisions on product lines stocked and inform customers on product features and benefits.This unit is applicable to meat retailing enterprises.All training must be conducted in accordance with Australian meat industry standards and regulations.All work should be carried out in accordance with workplace requirements.This unit applies to individuals who work under broad direction and take responsibility for their own work.No occupational licensing, legislative or certification requirements are known to apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Research local markets to determine potential customer needs
  • 1.1 Investigate local demographics and interpret purchasing preferences/requirements
  • 1.2 Review current product lines, brands and suppliers to determine match to local preferences/requirements
  • 1.3 Research current and alternative suppliers to ensure local requirements can be met
  • 1.4 Review alternative product lines to determine economic viability of introduction
2. Recommend new products to manager
  • 2.1 Prioritise new product line possibilities
  • 2.2 Report research to supervisors/managers
  • 2.3 Recommend new product lines or suppliers to managers, with support from market research
3. Promote product features to customers
  • 3.1 Inform customers on special features of product lines
  • 3.2 Promote product features that meet local requirements and preferences
No information
No information
Replaces
State Code National Code Title Type
D9080 MTMR321A Assess and address customer preferences Unit of competency