Unit of competency Outline

Date retreived
23/07/2026 1:42 AM AWST

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Develop and maintain positive community relations

Develop and maintain positive community relations

Unit of competency
National Code
RIICCR401E
State Code
OBW18
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
23/09/2020
View on TGA
State Implementation and Classification
Approved Date
05/03/2021
Field of Education
080509 - Public Relations
Original Release Date
05/03/2021
Nominal Hours
20
Description
This unit describes the skills and knowledge required to develop and maintain positive community relations in the resources and infrastructure industries.It applies to those who work in management roles. They are generally responsible for the outcomes of others and contribute to the development of solutions to nonroutine problems.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Establish community relationship strategies
  • 1.1 Obtain, interpret and confirm work requirements
  • 1.2 Access, interpret and apply documentation required to develop and maintain positive community relations
  • 1.3 Identify relevant community groups and individuals
  • 1.4 Assess and analyse community group/individual profiles
  • 1.5 Identify and analyse a range of community relationship strategies and activities
  • 1.6 Develop relationship strategies to foster trust and confidence of individuals and community and to promote benefits consistent with organisational interests and requirements
2. Develop and maintain community relationships
  • 2.1 Use appropriate networking strategies and activities to establish and maintain community relationships
  • 2.2 Identify and pursue networking opportunities
  • 2.3 Provide information to the community regarding new networks
  • 2.4 Inform individuals and colleagues of potential benefits to the organisation of participating in networks
  • 2.5 Participate in professional networks and associations to obtain and maintain knowledge of the community, its representatives and issues
  • 2.6 Respond to community requests for information or participation
  • 2.7 Act on opportunities to explain and promote the organisation activities to develop and support community recognition
  • 2.8 Refer non-routine requests for information to the appropriate person
3. Represent the organisation in the community
  • 3.1 Represent the organisation position on particular issues in a way that acknowledges community concerns and promotes community awareness
  • 3.2 Enhance the organisation public image through communication and presentations to the public
  • 3.3 Use appropriate presentation skills to communicate the goals and objectives of the organisation
  • 3.4 Effectively communicate issues, policies and practices of the community group, individuals or organisation
4. Maintain and improve ongoing community relationships
  • 4.1 Establish and implement processes for obtaining ongoing feedback from community groups or individuals according to workplace procedures
  • 4.2 Assess management systems to ensure they support community relationships
  • 4.3 Analyse feedback to develop and implement strategies to maintain and improve relationships with the community
  • 4.4 Identify difficult situations and negotiate solutions using collaborative problem-solving techniques
No information
No information
Replaces
State Code National Code Title Type
WH089 RIICCR401D Develop and maintain positive community relations Unit of competency