Unit of competency Outline

Date retreived
22/07/2026 5:44 AM AWST

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Apply security procedures to manage intoxicated persons

Apply security procedures to manage intoxicated persons

Unit of competency
National Code
CPPSEC2111
State Code
OAP59
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
21/01/2019
View on TGA
State Implementation and Classification
Approved Date
20/05/2020
Field of Education
099905 - Security Services
Original Release Date
20/05/2020
Nominal Hours
10
Description
This unit specifies the skills and knowledge required to apply security procedures to manage intoxicated persons.It includes:clarifying and applying standard operating procedures and workplace policies to comply with legal rights and responsibilities when performing security workmaintaining situational awareness and acting early to identify security risks and persons demonstrating disorderly behaviour or signs of intoxicationfinding options to assist intoxicated persons to comply with venue rules in a manner that avoids aggression or hostility.It applies to people working under general supervision as members of a security team.This unit may form part of the licensing requirements for people engaged in security operations in those states and territories where these are regulated activities.
Notes
Elements and Performance Criteria
1. Confirm and comply with work procedures and legal requirements for managing intoxicated persons.
  • 1.1 Read work instructions and standard operating procedures for work in venues where persons may be intoxicated, and clarify requirements with relevant persons.
  • 1.2 Read workplace policies and apply to work tasks to ensure compliance with legal rights and responsibilities when maintaining security in venues where people may be intoxicated.
2. Prepare for work at venue.
  • 2.1 Select and use communication equipment, and clarify reporting requirements with relevant persons.
  • 2.2 Check venue layout and confirm access and exit points, locations of facilities and emergency equipment.
3. Monitor the work area, and identify and assist intoxicated persons.
  • 3.1 Maintain observation and situational awareness of noise levels, drink orders and individual and crowd behaviour to detect early warning signs of security risks.
  • 3.2 Where early warning signs are detected, intervene early to offer options to prevent intoxication.
  • 3.3 Maintain a visible presence and provide information, instructions and assistance using professional and courteous communication that accounts for individual social and cultural differences.
  • 3.4 Promptly identify persons showing signs of intoxication or disorderly behaviour.
  • 3.5 Ascertain cause of behaviour and assess intoxication level using calm, courteous and respectful oral and non-verbal language.
  • 3.6 Assess behaviour against venue rules and offer options to ensure compliance in a manner that avoids aggression or hostility.
4. Report security risk and complete incident documentation.
  • 4.1 Report security risk and request assistance following standard operating procedures.
  • 4.2 Record security incident details using a notebook in accordance with workplace requirements.
No information
No information
Replaces
State Code National Code Title Type
D1369 CPPSEC1003A Apply security procedures for the responsible service of alcohol Unit of competency
State Code National Code Title Type
BEG5 CPP20218 Certificate II in Security Operations Qualification