Elements and Performance Criteria

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Legislative requirements may relate to:
admittance to and removal of people from licensed premises
applicable Crimes Acts or Codes
Australian standards, quality assurance and certification requirements
award and enterprise agreements
general 'duty of care' responsibilities
liquor act
noise
number of people in a licensed venue
powers and procedures for effecting an arrest
relevant Commonwealth, state and territory legislation which affect organisational operation:
anti-discrimination and diversity
equal employment opportunity
industrial relations
OHS
relevant industry codes of practice
security licensing or certification
service of alcohol to underage people
use of force.
Organisational requirements may relate to:
access and equity policy, principles and practice
client service standards
code of conduct
code of ethics
communication channels and reporting procedures
emergency and evacuation procedures
employer and employee rights and responsibilities
OHS policies, procedures and programs
organisational goals, objectives, plans, systems and processes
policies and procedures relating to own role, responsibility and delegation
reporting systems, procedures and processes
security licensing.
Licensed venue may be:
public
private.
Duty of care requirements:
relate to the legal responsibility under "duty of care" to do everything reasonably practicable to protect others from harm
may relate to own responsibilities to comply with safe working practices including activities which require licences or certificates of competency.
Designated personnelmay include:
colleagues
emergency services (eg police, ambulance, fire brigade, emergency rescue)
first aid officer
security personnel
staff of the licensed premises
supervisor.
OHS requirements may include:
controlling and minimising risks
correct manual handling including shifting, lifting and carrying
first aid
identifying and reporting hazards and risks
knowledge of emergency and evacuation procedures
transporting and storing dangerous goods
using and maintaining equipment
using and maintaining personal protection equipment
using and storing hazardous materials and substances.
Security risksmay include:
dangerous items
noise, light, heat, smoke
persons carrying weapons
persons causing a public nuisance
persons demonstrating suspicious or adverse behaviour
persons suffering from emotional or physical distress
persons under the influence of intoxicating substances
persons with criminal intent
persons, vehicles and equipment in unsuitable locations
suspicious packages or substances
terrorism
violence or physical threats.
Procedures for monitoring securitymay include:
early recognition of warning signs and intervention before person is intoxicated
following designated procedures for the organisation and licensed premises
maintaining awareness of noise levels and drink orders
maintaining constant observation to detect illegal substances or dangerous items
maintaining vigilance and awareness of security while at work
observing individual, group and crowd behaviour to promptly recognise signs of intoxication and adverse behaviour
providing a visible presence in licensed venues
recording details of observed risk situations
refusing entry to anyone who does not comply with entry requirements, proof of age and other authorisations.
Signs and effects of intoxicationmay relate to:
erratic drinking patterns (mixing drink types, drinking quickly, ordering more than one drink for the same person, ordering triple shots etc)
gender, size and weight of person
noise level
physical and emotional state of person
rapid or excessive consumption of alcohol
rate and method of alcohol consumption (eg shooters, jugs of spirits, laybacks etc).
Techniquesmay include:
avoiding aggressive, abusive or offensive actions
remaining firm and professional
use of professional judgement to discourage adverse behaviour before it escalates.
Adverse behaviourmay be:
aggressive
anti-social
contrary to the venue licence
criminal
intoxication
noisy.
Appropriate actions for maintaining securitymay include:
apprehension of the person involved (with reasonable force if necessary)
assisting intoxicated persons to safely leave the premises
lawful removal from the venue (with reasonable force if necessary)
refusal of entry because of intoxication, dress code, known troublemakers, banned, under age, inability to pay entry fee
verbal warning.
Procedures for reportingsecurity risksmay include:
completing documentation such as logs, journals and activity reports
completing police reports
completing written and computer reports
contacting designated personnel
maintaining an incident register
recording security risk and incident details
requesting security assistance.
Incidentsmay include:
accidents
emergencies
refused entry
use of aggression or violence
use of force
visits by authorities.
Communication channelsmay include:
direct line supervision paths
formal communication pathways
lateral supervision paths
organisational networks.
Communication modesmay include:
alarms
call codes and signs
electronic communication
hand signals
verbal communication
written communication.
Communication equipmentmay include:
megaphone
mobile telephone
public address system
telephone
two-way radio.

EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
A person who demonstrates competency in this unit must be able to provide evidence of understanding and knowledge of the following:
applicable legislation covering security in a licensed venue including requirements for the responsible service of alcohol, underage drinking and minors, responsibilities of the licensee, and requirements for refusing entry to and removal of persons from premises
the range of potential security risks relating to a licensed venue and requirements for emergency, evacuation and first aid response
signs of undue intoxication and disorderly behaviour, and appropriate responses
procedures for reporting identified security risks and incidents including use of communication equipment and maintaining and incident register.
Context of and specific resources for assessment
Context of assessment includes:
a setting in the workplace or environment that simulates the conditions of performance described in the elements, performance criteria and range statement.
Resource implications for assessment include:
access to a suitable venue and equipment
access to plain English version of relevant statutes and procedures
work schedules, organisational policies and duty statements
assessment instruments including personal planner and assessment record book
access to a registered provider of assessment services.
Reasonable adjustments must be made to assessment processes where required for people with disabilities. This could include access to modified equipment and other physical resources, and the provision of appropriate assessment support.
Method of assessment
This unit of competency should be assessed using questioning of underpinning knowledge and skills.
Guidance information for assessment
Assessment processes and techniques must be culturally appropriate and suitable to the language, literacy and numeracy capacity of the candidate and the competency being assessed. In all cases where practical assessment is used, it should be combined with targeted questioning to assess the underpinning knowledge.
Oral questioning or written assessment may be used to assess underpinning knowledge. In assessment situations where the candidate is offered a choice between oral questioning and written assessment, questions are to be identical.
Supplementary evidence may be obtained from relevant authenticated correspondence from existing supervisors, team leaders or specialist training staff.