Unit of competency Outline
Date retreived
23/07/2026 1:03 AM AWST
23/07/2026 1:03 AM AWST
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Evaluate business performance
Evaluate business performance
Unit of competency
National Code
DEFEVL006
DEFEVL006
State Code
AVS36
AVS36
TGA Status
Current
Current
DTWD Status
Approved
Approved
State Implementation and Classification
Approved Date
05/08/2016
Field of Education
080317 - Quality Management
Original Release Date
05/08/2016
Nominal Hours
0
Description
This unit describes the skills required to evaluate the performance of an organisation's business operations.This unit applies to those who have responsibility for evaluating the business performance of an organisation.The skills and knowledge described in this unit must be applied within the legislative, regulatory and policy environment in which they are carried out. Organisational policies and procedures must be consulted and adhered to.Those undertaking this unit would work autonomously while performing complex tasks in a familiar context.No licensing, legislative or certification requirements apply to unit at the time of publication.
Notes
Elements and Performance Criteria
1 Plan an evaluation
- 1.1 Identify and confirm the purpose of the evaluation with client and stakeholders
- 1.2 Identify and prioritise the needs of the stakeholders
- 1.3 Identify, obtain and develop the necessary resources
- 1.4 Validate the evaluation plan with stakeholders including: methodologyresponsibility of appropriate personnel for conducting and participating in evaluationsperformance indicatorsagreement for data collection, storage and retrievalprocedures for editing and disseminating reportsagreement of the financing
- 1.5 Identify, develop and assess validity and reliability of evidence gathering instruments, procedures and sources of information
- 1.6 Link cost effective methods utilising an appropriate evaluation model to the purpose of the evaluation
2 Develop performance indicators
- 2.1 Develop performance indicators that link programs, processes and resource use to organisational strategic objectives and/or environmental factors
- 2.2 Develop performance indicators using processes that are planned, inclusive and realistic within available time frames and resources
3 Conduct the evaluation
- 3.1 Gather and analyse program and organisational data to identify past, current and future performance
- 3.2 Identify and record potentially useful information which is not identified in the evaluation plan
- 3.3 Collate and process data relevant to the evaluation
- 3.4 Research and evaluate variations from targets and divergences from trends to determine margins of error and/or repeating patterns
- 3.5 Assess trends in performance in terms of organisational short and long term objectives
4 Identify options for improvement
- 4.1 Identify factors inhibiting performance
- 4.2 Review organisational program to include factors that promote performance in line with available resources
5 Report on evaluation findings
- 5.1 Document issues and conclusions arising from the analysis conducted
- 5.2 Make recommendations to stakeholders on areas of possible improvement
- 5.3 Discuss preliminary findings with stakeholders
- 5.4 Prepare a range of reports to meet the differing needs of stakeholders
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| State Code | National Code | Title | Type |
|---|---|---|---|
| BFT3 | BSB50120 | Diploma of Business | Qualification |
| AWX2 | DEF54315 | Diploma of Evaluations | Qualification |