Unit of competency Outline
Date retreived
22/07/2026 11:03 PM AWST
22/07/2026 11:03 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Support the provision of workplace relations information
Support the provision of workplace relations information
Unit of competency
National Code
PSPWPR403A
PSPWPR403A
State Code
D3722
D3722
TGA Status
Deleted
Deleted
DTWD Status
Deleted
Deleted
State Implementation and Classification
Approved Date
07/07/2014
Field of Education
120505 - Work Practices Programmes
Original Release Date
07/07/2014
Nominal Hours
55
Description
This unit covers the ability to ensure that the provision of workplace relations information is current, relevant and effectively communicated. It includes researching and maintaining up-to-date knowledge of workplace relations matters; seeking and implementing continuous improvement in personal response capability; producing and reviewing system records and reports; and contributing to team discussions on process improvement. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.
Notes
Elements and Performance Criteria
1. Develop workplace relations knowledge
- 1.1. Current and historical information on workplace relations framework and legislation is sourced, reviewed, interpreted and confirmed.
- 1.2. Changes to workplace relations framework and legislation are monitored, interpreted and applied.
- 1.3. Personal knowledge gaps are identified and appropriate training or information is sought in consultation with relevant manager.
- 1.4. Complex issues are referred to senior staff and reviewed to develop knowledge.
2. Develop enquiry response capability
- 2.1. Roles and responsibilities of various stakeholders in workplace relations matters are identified and confirmed with colleagues and relevant managers.
- 2.2. Common concerns and issues of various stakeholders in workplace relations matters, and past resolution details, are researched and interpreted to inform response to enquiries.
- 2.3. Difficulties in providing information are resolved promptly or referred to appropriate persons according to organisational policies.
- 2.4. Strategies for effective communication with diverse enquirers are researched, validated and implemented.
3. Interpret and communicate workplace relations information
- 3.1. Clients and colleagues are assisted to interpret the legislative requirements of workplace relations framework.
- 3.2. Compliance with workplace relations is promoted with relevant colleagues, stakeholders and groups.
4. Produce and monitor required records and reports
- 4.1. Enquiry records are completed, checked for accuracy and reviewed to identify trends and information gaps.
- 4.2. Records of referred enquiries are monitored to ensure resolution is achieved.
- 4.3. System reports are produced according to workplace requirements.
5. Contribute to improvements in information provision
- 5.1. Call trends are discussed with colleagues and relevant managers and response options are considered and applied.
- 5.2. Appropriate persons are notified of gaps in information resources.
- 5.3. Call management strategies are shared with colleagues and relevant managers, and suggestions for improvement are suggested, solicited and incorporated into work processes.
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Monitoring workplace relations information may involve:
participation in team meetings
regular review of staff bulletins, memos and emails
subscription to and review of:
relevant publications
internet news services
relevant website updates
research into current trends and issues
Stakeholders may include:
employees
employers
trainees and apprentices
employee representatives
employer representatives
union representatives
Diverse enquirers may include:
union members, representatives and officials
employer associations
employment agencies
trainees and apprentices
young people
people with a first language other than English
human resource and legal professionals
bargaining agents
students
vulnerable people or their guardians
people with disabilities
employers
employees
Monitoring workplace relations information may involve:
participation in team meetings
regular review of staff bulletins, memos and emails
subscription to and review of:
relevant publications
internet news services
relevant website updates
research into current trends and issues
Stakeholders may include:
employees
employers
trainees and apprentices
employee representatives
employer representatives
union representatives
Diverse enquirers may include:
union members, representatives and officials
employer associations
employment agencies
trainees and apprentices
young people
people with a first language other than English
human resource and legal professionals
bargaining agents
students
vulnerable people or their guardians
people with disabilities
employers
employees
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Assessment must confirm the ability to:
locate, interpret and apply relevant workplace relations information
communicate workplace relations information effectively to diverse stakeholders
identify gaps in personal knowledge and access information to improve understanding
monitor changes to workplace relations information
contribute to process improvements
Consistency in performance
Competency should be demonstrated by participation in a range of activities to improve personal and organisational ability to provide appropriate workplace relations information effectively to diverse stakeholders.
Context of and specific resources for assessment
Assessment must comply with:
organisational client management and health and safety procedures
applicable regulations and codes
Access may be required to:
a simulated work environment
organisational policies and procedures
workplace relations information
Guidance information for assessment
The following assessment methods are suggested:
oral questioning about location of workplace relations information, identification of knowledge gaps, activities undertaken to improve knowledge and ability, and strategies for monitoring changes in workplace relations information
observation of the candidate participating in team meetings and contributing to process improvement
feedback from peers and/or supervisor that the candidate consistently seeks to improve the provision of workplace relations information
review of records completed by candidate or reports of performance.
In all cases, practical assessment should be supported by questions to assess underpinning knowledge and those aspects of competency that are difficult to assess directly. Questioning techniques should suit the language and literacy levels of the candidate.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Assessment must confirm the ability to:
locate, interpret and apply relevant workplace relations information
communicate workplace relations information effectively to diverse stakeholders
identify gaps in personal knowledge and access information to improve understanding
monitor changes to workplace relations information
contribute to process improvements
Consistency in performance
Competency should be demonstrated by participation in a range of activities to improve personal and organisational ability to provide appropriate workplace relations information effectively to diverse stakeholders.
Context of and specific resources for assessment
Assessment must comply with:
organisational client management and health and safety procedures
applicable regulations and codes
Access may be required to:
a simulated work environment
organisational policies and procedures
workplace relations information
Guidance information for assessment
The following assessment methods are suggested:
oral questioning about location of workplace relations information, identification of knowledge gaps, activities undertaken to improve knowledge and ability, and strategies for monitoring changes in workplace relations information
observation of the candidate participating in team meetings and contributing to process improvement
feedback from peers and/or supervisor that the candidate consistently seeks to improve the provision of workplace relations information
review of records completed by candidate or reports of performance.
In all cases, practical assessment should be supported by questions to assess underpinning knowledge and those aspects of competency that are difficult to assess directly. Questioning techniques should suit the language and literacy levels of the candidate.
No information
| State Code | National Code | Title | Type |
|---|---|---|---|
| D367 | PSP42210 | Certificate IV in Government (Workplace Relations) | Qualification |
| J298 | PSP42212 | Certificate IV in Government (Workplace Relations) | Qualification |