Qualification Outline
22/07/2026 3:35 AM AWST
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Certificate IV in Government (Workplace Relations)
Certificate IV in Government (Workplace Relations)
PSP42212
J298
Deleted
Deleted
National Endorsed, State Implementation and Classification
Releases
| Release Version | Release Date | TGA Status | DTWD Status |
|---|---|---|---|
| 1.00 | 01/11/2012 | Current | Approved |
Description
This qualification supports staff with responsibility for providing front line services in a workplace relations environment.
The candidate may work in a department, organisation, division or business unit that provides specialist workplace relations services to employers, employees, union officials, industry bodies or other agencies. The qualification is also applicable for candidates who are working in a broader human resources area and seeking to pursue a career path in workplace relations within government.
Schedule
Packaging Rules
Fifteen (15) units of competency are required for this qualification:- seven (7) core units
- eight (8) elective units:
- a minimum of three (3) units from Group A
- up to five (5) elective units from Groups A and B, or from elsewhere within this qualification, or from another endorsed Training Package or Accredited Course.
Units selected should not duplicate content already covered by other units in this qualification.
All elective units must be selected from an equivalent qualification level or higher, unless otherwise stated.
For this qualification, a maximum of one (1) unit from Certificate III level may be used.
1. Core Units
All seven (7) units must be completed.
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| C8032 | PSPGOV422A | Apply government processes | 30 | Unit of competency |
| C8012 | PSPGOV402B | Deliver and monitor service to clients | 40 | Unit of competency |
| C8061 | PSPLEGN401A | Encourage compliance with legislation in the public sector | 30 | Unit of competency |
| C8241 | PSPPOL404A | Support policy implementation | 30 | Unit of competency |
| C7986 | PSPETHC401A | Uphold and support the values and principles of public service | 40 | Unit of competency |
| C8022 | PSPGOV412A | Use advanced workplace communication strategies | 50 | Unit of competency |
| C8018 | PSPGOV408A | Value diversity | 30 | Unit of competency |
2. Group A Workplace Relations Elective Units
A minimum of three (3) units to be completed from Group A.
Please refer to the packaging rules for the full details of available options.
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| D3727 | PSPPOL405A | Implement e-correspondence policies | 45 | Unit of competency |
| D3720 | PSPWPR401A | Process incoming workplace relations enquiries | 45 | Unit of competency |
| D3721 | PSPWPR402A | Respond to general workplace relations enquiries | 45 | Unit of competency |
| D3722 | PSPWPR403A | Support the provision of workplace relations information | 55 | Unit of competency |
| S8042 | BSBCCO301B | Use multiple information systems | 40 | Unit of competency |
3. Group B General Elective Units
Up to five (5) units may be completed from Group B.
Please refer to the packaging rules for the full details of available options.
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| D367 | PSP42210 | Certificate IV in Government (Workplace Relations) | Qualification |
No information
Entry Requirements
Not applicable.
Traineeships and Apprenticeships