Unit of competency Outline

Date retreived
22/07/2026 9:47 PM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Conduct career guidance interview

Conduct career guidance interview

Unit of competency
National Code
CHCCAR501C
State Code
WC803
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
07/05/2012
View on TGA
State Implementation and Classification
Approved Date
17/07/2014
Field of Education
090513 - Counselling
Original Release Date
17/07/2014
Nominal Hours
70
Description
DescriptorThis unit describes the knowledge and skills required to work with clients to assist them to identify their career interests and options and to assist them to make decisions to match informed career decisions
Notes
Elements and Performance Criteria
1. Initiate exploratory activities with the client
  • 1.1 Put in place client interview arrangements to facilitate interactive sessions and to establish rapport with the client
  • 1.2 Greet client and establish areas of interest
  • 1.3 Clarify the role of the career guidance worker and client expectations of the client of the organisation
  • 1.4 Explain rights and responsibilities of client
  • 1.5 Clarify client's expectations and needs to ensure their issues and motivations are suited to career guidance situation
  • 1.6 Collect and document client information in accordance with organisation procedures
  • 1.7 Apply appropriate questioning techniques and reflective listening to identify needs and interests of the client
  • 1.8 Use a range of appropriate career exploratory activities to assist clients to focus their career search activities
  • 1.9 Apply current knowledge of labour market and career information to conduct client interview
  • 1.10 Implement processes to maintain client confidentiality in accordance with organisation policies and procedures
2. Facilitate client identification of career interests and needs
  • 2.1 Provide appropriate career exploration activities and career self-assessment instrument/s for self administration by the client, according to the scope of work role and organisation requirements
  • 2.2 Modify self-assessment instrument/s if required, to match client needs and cultural variations
  • 2.3 Provide appropriate guidance, support and monitoring to ensure self administration of career assessment instruments can proceed
  • 2.4 Conduct follow up interviews with the client to confirm outcomes of self-assessment and assist clients to explore options that match to their self assessment outcomes
  • 2.5 Assist client to identify areas where they want to take action
3. Assist client to develop a strategy to address their needs and interests
  • 3.1 Assist client to prioritise areas for further investigation
  • 3.2 Provide client with information about how their self assessment relates to job profiles, educational and training pathway requirements and employment opportunities
  • 3.3 Assist client to identify workable strategies to address their priority interest areas
  • 3.4 Assist client to develop their own action plans to address their preferences and needs
  • 3.5 Identify areas where clients may require referral to specialists agencies or other professionals
  • 3.6 Identify the range of support services able to be provided to the client by the organisation and other organisations
  • 3.7 Develop and implement an ongoing plan with the client defining any additional support required
  • 3.8 Implement processes to evaluate the effectiveness of services and support provided to the client
RANGE STATEMENT

The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.


Career exploration activities include:
Discussion and simple inventories on interests, values, skills and motivation


Client interview arrangements include:
Arranging seating
Access to computers
Ready access to career information
Establishing timeframes for the session
Establishing roles and responsibilities


Response to requests for information will take into consideration the client's:
Language and literacy level
Cultural factors
Previous contact
Disabilities


Career self assessment instrument/s may be:
Paper based and computer generated


Modify self assessment instrument may include:
Translation
Explaining terminology
Removing culturally biased information
Contextualisation to local conditions


Career information includes:
National job information and data
Local employment information
Information on employment conditions
Information on training requirements


Information on the service and other relevant services may be delivered in the form of:
Informal discussion
Published material, newsletters/circulars, leaflets/brochures
Correspondence/written reports
Audio-visual
Posters/graphic representation


Information may be given about the following types of services:
Government and non government services e.g. education/training, employment, social/recreation, counselling, financial, self help, advocacy, transport
People with relevant special qualities, knowledge and/or expertise
Government allowances, pensions and benefits
Cross cultural services


Appropriate services may include:
Centrelink
Support agencies for mental health, domestic violence, alcohol and other drugs (AOD) issues etc.
Accommodation agencies including emergency housing agencies
Local community support networks
Financial assistance agencies
Emergency relief agencies
Dispute Resolution Services
Recruitment services
The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate this unit of competency:
The individual being assessed must provide evidence of specified essential knowledge as well as skills
This unit is best assessed in the workplace or in a simulated workplace under the normal of range conditions
Assessment should be gathered on one or more occasions but must reflect the normal range of client situations encountered in the workplace


Access and equity considerations:
All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work
All workers should develop their ability to work in a culturally diverse environment
In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people
Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities


Context of and specific resources for assessment:
This unit can be assessed independently, however holistic assessment practice with other community services units of competency is encouraged
Resources required for assessment include:
access to appropriate workplace where assessment can take place, or simulation of realistic workplace setting for assessment


Method of assessment:
Assessment may include observation, questioning and evidence gathered from the workplace environment
Workplace evidence can be testimonials, portfolios or copies of completed workplace records/ documentation


Related units:
This unit of competency is recommended to be assessed in conjunction with related units:
CHCCOM403A Use targeted communication skills to build relationships
CHCES411A Collect, analyse and apply labour market information
Replaces
State Code National Code Title Type
D2234 CHCCAR501B Conduct career guidance interview Unit of competency
Replaced By
State Code National Code Title Type
AWB09 CHCECD009 Conduct career guidance interviews Unit of competency