Unit of competency Outline

Date retreived
23/07/2026 9:43 PM AWST

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Manage store facilities

Manage store facilities

Unit of competency
National Code
SIRXCLM402
State Code
WD957
TGA Status
Deleted
DTWD Status
Deleted
Current Release Number
1.00
Current Release Date
13/06/2012
View on TGA
State Implementation and Classification
Approved Date
30/06/2014
Field of Education
080399 - Business And Management, N.e.c.
Original Release Date
30/06/2014
Nominal Hours
30
Description
This unit describes the performance outcomes, skills and knowledge required to manage store facilities in a retail environment. It involves managing the store maintenance and housekeeping program, negotiating and monitoring maintenance contracts, and identifying and locating facilities requirements.The unit covers the application of store policies and relevant legislation to the planning, coordination and implementation of activities associated with monitoring and maintaining premises, fittings, fixtures and equipment in a retail environment.
Notes
Elements and Performance Criteria
1. Manage store maintenance program.
  • 1.1.Monitor and maintain premises, fittings, fixtures and equipment, according to store policy and procedures and relevant legislation.
  • 1.2.Identify deficiencies in store maintenance procedures and take remedial action as required.
  • 1.3.Obtain expert or specialist advice as required, according to store policy.
  • 1.4.Initiate contingency plan within scope of authority in the event of maintenance problems.
2. Manage retail equipment maintenance.
  • 2.1.Develop and implement procedures to ensure retail equipment is maintained according to store policy.
  • 2.2.Monitor and implement maintenance program for retail equipment, according to manufacturer design specifications and store policy.
  • 2.3.Identify and rectify equipment faults where possible, without undue delay.
  • 2.4.Report equipment faults or failures, according to service agreements and store policy.
3. Negotiate maintenance contracts.
  • 3.1.Negotiate maintenance contracts with contractors and suppliers according to store policy and procedures.
  • 3.2.Negotiate and implement contract terms and conditions to maximise benefits for the store, and communicate to relevant personnel.
  • 3.3.Monitor maintenance procedures to ensure products and tasks meet contract specifications.
4. Identify facilities and space requirements.
  • 4.1.Identify facilities and space requirements to reflect business needs and volume, according to store policy and budget requirements.
  • 4.2.Locate suitable facilities and space to facilitate expansion or change of use in line with store policy and procedures.
  • 4.3.Consult, as required, with senior manager or business owner to determine optimum strategy for store space and location.
  • 4.4.Maximise use of space, with consideration to existing configuration, to optimise the merchandising of existing and incoming stock.
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the individual, accessibility of the item, and local industry and regional contexts) may also be included.
Store policy and procedures in regard to:
store maintenance
facilities management
reporting mechanisms
WHS
food safety.
Relevant legislation may include:
federal, state or territory and local legislation
food safety regulations
WHS.
Expert or specialist advice may be sought regarding:
point-of-sale terminals
EFTPOS terminals
computers, scanners and printers
pricing equipment
electronic bar coding equipment
portable data entry
electronic ordering equipment
wrapping and packing equipment
equipment for carrying or moving merchandise
equipment for storage of merchandise, including refrigerators
weighing machines
thermometers
security tag systems
trolley return equipment
fixtures and fittings
food preparation equipment.
Faults may be reported:
verbally
in writing
by email
to service personnel
to contractors
to relevant managers
to supervisor.
Contracts:
may be negotiated internally and externally
may involve:
quality standards
building maintenance services
cleaning
security
electrical services
plumbing services
equipment maintenance.
Relevant personnel may include:
managers
supervisors
specialist staff.
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:
plans, coordinates and implements activities associated with monitoring and maintaining premises, fittings, fixtures and equipment according to store policy and procedures
initiates contingency plans in response to maintenance problems as required
proactively negotiates, monitors and implements maintenance contracts according to store policy and procedures
identifies and uses space and facilities effectively
evaluates and reports on effectiveness of maintenance contracts.
Context of and specific resources for assessment
Assessment must ensure access to:
a retail work environment
relevant documentation, such as:
maintenance contracts
store policy and procedures on maintenance of facilities, and contract negotiation
relevant legislation and statutory requirements
WHS
legislation and industry codes of practice
a team
equipment and technology.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
observation of performance in the workplace
case study or research report
written or verbal questioning to assess knowledge and understanding
review of portfolios of evidence and third-party workplace reports of on-the-job performance.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended.
Replaces
State Code National Code Title Type
S6119 SIRXCLM002A Manage store facilities Unit of competency