Unit of competency Outline

Date retreived
24/07/2026 1:50 AM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Facilitate the setting and achievement of goals in personal injury management

Facilitate the setting and achievement of goals in personal injury management

Unit of competency
National Code
FNSPIM531
State Code
OCZ23
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
02/02/2021
View on TGA
State Implementation and Classification
Approved Date
22/04/2021
Field of Education
120505 - Work Practices Programmes
Original Release Date
22/04/2021
Nominal Hours
70
Description
This unit describes the skills and knowledge required to facilitate the setting and achievement of client goals. It encompasses working closely with clients to identify their current and future support requirements in order to make progress with their goals and aspirations and enable a good life.The unit applies to those who work in the personal injury management sector and use specialised knowledge and apply developed communication skills and strategies to complex and sensitive situations. They work independently and collaboratively in teams and make considered decisions using organisational policies, procedures and tools.Work functions in the occupational areas where this unit may be used are subject to regulatory requirements. Users are advised to check with the relevant state and territory regulatory authorities to confirm those requirements.
Notes
Elements and Performance Criteria
1. Prepare for client meeting
  • 1.1 Obtain and analyse client information to inform the initial goal setting and planning meeting with the client
  • 1.2 Use organisational policies and procedures as a guide to the assessment of the client information and their needs
  • 1.3 Evaluate client support requirements and determine appropriate setting for the planning meeting
  • 1.4 Prepare client for meeting and arrange meeting according to organisational procedures
2. Conduct goal setting and planning conversation
  • 2.1 Explain the purpose and desired outcomes of goal setting and planning meeting using approaches for working with clients
  • 2.2 Assist client to identify their goals, aspirations, current life circumstances and desired supports
  • 2.3 Provide information and assistance as required during meeting
  • 2.4 Document agreed outcome-focused goals and supports in a tailored format for the client
3. Prepare and finalise client plan
  • 3.1 Review available information to identify level and type of supports required by client
  • 3.2 Determine if a specialist needs assessment is required and make request according to organisational policies and procedures
  • 3.3 Explore options for implementing and managing the plan according to client choice and control principles
  • 3.4 Assess actual and potential risks and safeguards relating to the plan in consultation with the client
  • 3.5 Determine and obtain client agreement on a plan that outlines support, funds and management arrangements
  • 3.6 Document rationale for plan and confirm sufficient evidence is provided according to organisational policies and procedures
  • 3.7 Communicate final approved plan and rationale for decisions to client using appropriate language, terms and modes of communication
4. Follow review and appeal procedures
  • 4.1 Examine requests for a review of decisions according to clients' rights
  • 4.2 Assist clients with information about review and appeal processes as required
  • 4.3 Make changes to the original decision as required according to delegated authority and organisational procedures
5. Monitor and review client plan
  • 5.1 Monitor plan implementation according to organisational policies and procedures
  • 5.2 Review plan in conjunction with client by specified review date or as requested by client
  • 5.3 Revise or create a new plan if required in conjunction with client according to organisational policies and procedures
No information
No information
Replaces
State Code National Code Title Type
AWF16 FNSPIM511 Facilitate the setting and achievement of goals Unit of competency