Unit of competency Outline
Date retreived
21/07/2026 11:16 PM AWST
21/07/2026 11:16 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Analyse and organise repair of highly complex telecommunications network faults
Analyse and organise repair of highly complex telecommunications network faults
Unit of competency
National Code
ICTTEN6091A
ICTTEN6091A
State Code
D3499
D3499
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
12/06/2014
Field of Education
031307 - Communications Technologies
Original Release Date
12/06/2014
Nominal Hours
120
Description
This unit describes the performance outcomes, skills and knowledge required to effectively manage the repair of highly complex network faults. It involves identification of faults across all network types with collaboration from the network operations centre (NOC).Highly complex network faults could comprise of interference, compatibility, compliance, interoperability and traffic congestion issues.No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement but users should confirm requirements with the relevant federal, state or territory authority.
Notes
Elements and Performance Criteria
1. Research fault background
- 1.1. Analyse the current relevant data and previous actions taken by other personnel
- 1.2. Research areas of similarity to network fault
- 1.3. Develop commercial and technical strategies with the equipment vendor and NOC for diagnosing the fault
- 1.4. Obtain appropriate clearance and access to network equipment, software and firmware codes where they apply
2. Diagnose fault
- 2.1. Apply a methodical approach to isolate and diagnose the problem
- 2.2. Simulate the fault in a workshop or laboratory environment if possible
- 2.3. Seek support from the vendor while the investigation progresses
- 2.4. Instruct on site technical staff to run appropriate tests and analyse results
- 2.5. Diagnose network fault using established methodical strategies in a timely fashion without undue disruption to other services
- 2.6. Develop a plan to rectify the fault
3. Organise fault rectification
- 3.1. Recommend the fault rectification plan to the NOC, including any outages, seek approval and adjust plans accordingly
- 3.2. Instruct on site repairers with clear and methodical instructions on how to proceed in rectifying the fault
- 3.3. Organise the replacement or repair of faulty equipment with appropriate advice from vendors and manufacturers
- 3.4. Reconfigure replaced or repaired equipment and test the rectified fault to ensure required performance
- 3.5. Notify the NOC, affected customers and on site staff of the rectification of the fault
4. Report and document fault details and rectification
- 4.1. Notify vendors of repair details and recommend
- changes to equipment design where appropriate
- 4.2. Conduct cause and effect studies and forward results to the appropriate area for necessary action
- 4.3. Complete all administrative tasks and prepare a report including deficiencies, analysis and recommendations
RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Relevant data may relate to:
alarm conditions
client reports
environmental factors
historical
industry and vendor
NOC
service level degradation
technical reports
test results from remote interrogation.
Network fault may include:
compatibility
compliance
interference
intermittent performance problems
interoperability
network dropout
out of specification faults
software compatibility
system configuration problems
traffic congestion.
Network Operations Centre may include:
engineering unit within a carrier responsible for:
coordinating repairs or changes to the network
monitoring the network
performing diagnostic tests.
Simulate the fault may include:
circuit simulation software
computer modelling
equipment test bed.
Tests may include:
bandwidth
bit interleaved parity (BIP-8) error detection
blocking
call rate
congestion
distortion
drop out rate
functionality
interference
intrusive through mode testing capability
latency
network tests
optical transmission
packet loss rate
quality of service (QoS)
radio transmission
recovery rate
redundancy
signal to noise ratio
transmitted power measurements
upload and download rates.
Methodical strategies may relate to:
analysing test results
conducting tests
coordinating maintenance staff
isolating fault progressively to eliminate probable causes
monitoring path
reloading software
scheduling diagnosis for low traffic times
monitoring section
substituting hardware
trail trace identifier.
Outages may include:
loss of service to customers due to a network fault or upgrade
planned outage in the case of network upgrade
unplanned outage in relation to faults.
On site repairers may include:
carrier's engineers, technical officers and technicians
contractors
equipment vendors and manufacturers.
Administrative tasks may relate to:
completing job orders and submitting to appropriate enterprise organisational unit
completing test sheets according to specification and logging test instrument usage
correct labelling of all equipment and amending where required
following quality control procedures
handing over installation briefs, documents and equipment manuals to operational staff
recording test results and updating appropriate databases
tasks that comply to enterprise requirements and policy
update fault history log with details of fault and details of repair
updating design specifications and returning to design area as required by enterprise requirements.
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Relevant data may relate to:
alarm conditions
client reports
environmental factors
historical
industry and vendor
NOC
service level degradation
technical reports
test results from remote interrogation.
Network fault may include:
compatibility
compliance
interference
intermittent performance problems
interoperability
network dropout
out of specification faults
software compatibility
system configuration problems
traffic congestion.
Network Operations Centre may include:
engineering unit within a carrier responsible for:
coordinating repairs or changes to the network
monitoring the network
performing diagnostic tests.
Simulate the fault may include:
circuit simulation software
computer modelling
equipment test bed.
Tests may include:
bandwidth
bit interleaved parity (BIP-8) error detection
blocking
call rate
congestion
distortion
drop out rate
functionality
interference
intrusive through mode testing capability
latency
network tests
optical transmission
packet loss rate
quality of service (QoS)
radio transmission
recovery rate
redundancy
signal to noise ratio
transmitted power measurements
upload and download rates.
Methodical strategies may relate to:
analysing test results
conducting tests
coordinating maintenance staff
isolating fault progressively to eliminate probable causes
monitoring path
reloading software
scheduling diagnosis for low traffic times
monitoring section
substituting hardware
trail trace identifier.
Outages may include:
loss of service to customers due to a network fault or upgrade
planned outage in the case of network upgrade
unplanned outage in relation to faults.
On site repairers may include:
carrier's engineers, technical officers and technicians
contractors
equipment vendors and manufacturers.
Administrative tasks may relate to:
completing job orders and submitting to appropriate enterprise organisational unit
completing test sheets according to specification and logging test instrument usage
correct labelling of all equipment and amending where required
following quality control procedures
handing over installation briefs, documents and equipment manuals to operational staff
recording test results and updating appropriate databases
tasks that comply to enterprise requirements and policy
update fault history log with details of fault and details of repair
updating design specifications and returning to design area as required by enterprise requirements.
EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
diagnose network fault using established methodical strategies to rank likely causes without undue disruption to other services
recommend fault rectification plan to the NOC
instruct on site repairers
facilitate the replacement or repair of faulty equipment with appropriate advice from vendors and manufacturers
facilitate the final testing of the rectified fault to ensure required performance
prepare report including deficiencies, analysis and recommendations.
Context of and specific resources for assessment
Assessment must ensure:
a site where highly complex network faults may be demonstrated and analysed without jeopardising live traffic
equipment currently used in industry
design specifications and manufacturer's manuals and reference materials.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
oral report and direct observation of the candidate establishing a test regime
direct observation of the candidate undertaking tests on equipment and systems
review of reports completed by the candidate for different equipment types, test results and situations, analysing results with recommendations and supporting reasons.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:
ICTNPL6046A Undertake network performance analysis
ICTTEN6044A Coordinate fault rectification and restoration of service following network outages.
Aboriginal people and other people from a non-English speaking background may have second language issues.
Access must be provided to appropriate learning and assessment support when required.
Assessment processes and techniques must be culturally appropriate, and appropriate to the oral communication skill level, and language and literacy capacity of the candidate and the work being performed.
In all cases where practical assessment is used it will be combined with targeted questioning to assess required knowledge. Questioning techniques should not require language, literacy and numeracy skills beyond those required in this unit of competency.
Where applicable, physical resources should include equipment modified for people with special needs.
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
diagnose network fault using established methodical strategies to rank likely causes without undue disruption to other services
recommend fault rectification plan to the NOC
instruct on site repairers
facilitate the replacement or repair of faulty equipment with appropriate advice from vendors and manufacturers
facilitate the final testing of the rectified fault to ensure required performance
prepare report including deficiencies, analysis and recommendations.
Context of and specific resources for assessment
Assessment must ensure:
a site where highly complex network faults may be demonstrated and analysed without jeopardising live traffic
equipment currently used in industry
design specifications and manufacturer's manuals and reference materials.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
oral report and direct observation of the candidate establishing a test regime
direct observation of the candidate undertaking tests on equipment and systems
review of reports completed by the candidate for different equipment types, test results and situations, analysing results with recommendations and supporting reasons.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:
ICTNPL6046A Undertake network performance analysis
ICTTEN6044A Coordinate fault rectification and restoration of service following network outages.
Aboriginal people and other people from a non-English speaking background may have second language issues.
Access must be provided to appropriate learning and assessment support when required.
Assessment processes and techniques must be culturally appropriate, and appropriate to the oral communication skill level, and language and literacy capacity of the candidate and the work being performed.
In all cases where practical assessment is used it will be combined with targeted questioning to assess required knowledge. Questioning techniques should not require language, literacy and numeracy skills beyond those required in this unit of competency.
Where applicable, physical resources should include equipment modified for people with special needs.
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| AWC96 | ICTTEN607 | Analyse and organise repair of highly complex telecommunications network faults | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| W817 | ICT60110 | Advanced Diploma of Optical Networks | Qualification |