Unit of competency Outline
Date retreived
23/07/2026 3:15 PM AWST
23/07/2026 3:15 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Provide a consultancy service for human resource management
Provide a consultancy service for human resource management
Unit of competency
National Code
PSPHRM012
PSPHRM012
State Code
ODX02
ODX02
TGA Status
Current
Current
DTWD Status
Approved
Approved
State Implementation and Classification
Approved Date
08/07/2022
Field of Education
080303 - Human Resource Management
Original Release Date
08/07/2022
Nominal Hours
50
Description
This unit describes the performance outcome, skills and knowledge required to provide human resource information and advice to assist managers and others to deal with human resource matters.This unit applies to those working in roles which facilitate effective implementation of processes and practices related to human resources according to organisation policies and procedures. Those undertaking this unit work independently, performing complex tasks in a range of familiar contexts.The skills in this unit must be applied in accordance with Commonwealth and State or Territory legislation, Australian standards and industry codes of practice.No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Source and use information to identify consultancy requirements.
- 1.1. Conduct consultation with key stakeholders to identify the needs of those who use human resource services in the organisation.
- 1.2. Analyse information needs, learning requirements and resources required for provision of human resource services.
- 1.3. Provide advice to management and key stakeholders on requirements for delivery of human resource services.
- 1.4. Share information with stakeholders to explain objectives, parameters, and performance standards for human resource services delivered through others.
2. Promote an understanding of human resource consultancy services.
- 2.1. Provide information, advice, training and support on the organisation’s human resource policies and procedures and their purpose.
- 2.2. Apply information and support strategies to meet the needs of diverse audiences.
- 2.3. Identify and explain available expertise and parameters of human resource consultancy services to facilitate organisational awareness and access.
- 2.4. Encourage stakeholders to identify aspects of the service most significant to their work group objectives.
- 2.5. Apply limits of own authority and expertise and make referrals based on knowledge of available resources.
3. Advise on organisation level linkages.
- 3.1. Consult organisational business plans and identify linkages to organisational strategic human resource policies and procedures.
- 3.2. Ensure own knowledge of broad organisational development issues is maintained and current.
- 3.3. Communicate relevant strategic human resource information to stakeholders to ensure they are up to date with changes in human resource policies and procedures.
4. Review the consultancy service.
- 4.1. Identify and use different sources of data to measure effectiveness of the consultancy service.
- 4.2 Collaborate with users of the service to analyse and report on outcomes.
- 4.3. Identify and implement improvements based on review.
- 4.4. Convey information received to inform policy and service changes.
No information
No information
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| AWV04 | PSPHRM002 | Provide a consultancy service for human resource management | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| BHO9 | PSP40122 | Certificate IV in Government | Qualification |