Unit of competency Outline

Date retreived
22/07/2026 10:57 PM AWST

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Coordinate communication processes in a hospital or health services pharmacy setting

Coordinate communication processes in a hospital or health services pharmacy setting

Unit of competency
National Code
HLTPHA019
State Code
OEI58
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
25/11/2022
View on TGA
State Implementation and Classification
Approved Date
15/06/2023
Field of Education
060501 - Pharmacy
Original Release Date
15/06/2023
Nominal Hours
65
Description
This unit of competency describes the performance outcomes, skills and knowledge required to coordinate staff communication processes and team effectiveness to achieve work outcomes in a hospital or health services pharmacy setting.It applies to hospital or health services pharmacy supervisors.The skills in this unit must be applied in accordance with Commonwealth and State or Territory legislation, Australian standards and industry codes of practice.No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Plan to achieve daily outcomes in a hospital or health services pharmacy setting.
  • 1.1. Collaborate with appropriate personnel to ensure all hospital or health services work areas are appropriately staffed.
  • 1.2. Assign work activity to ensure daily goals relating to dispensary, aseptic, non-aseptic, procurement, imprest or other work areas are met.
  • 1.3. Support team members to complete their administrative and patient care tasks.
2. Monitor staff performance in a hospital or health services pharmacy setting.
  • 2.1. Check staff members’ work processes to ensure that they are meeting scheduled work requirements.
  • 2.2. Ensure breaks are taken at appropriate times for workflow and staff wellbeing.
  • 2.3. Model expected performance in line with organisational policy.
  • 2.4. Encourage team members to take responsibility for their own work and to consider their team members’ needs and work pressures.
  • 2.5. Provide both positive and constructive feedback to staff regarding performance in a timely manner.
3. Review staff performance.
  • 3.1. Review workload throughout the day and flag contingencies and unforeseeable issues to appropriate personnel.
  • 3.2. Use constructive feedback to improve pharmacy team performance.
  • 3.3. Identify and address daily performance and team effectiveness issues and escalate issues relating to poor performance appropriately.
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State Code National Code Title Type
BID1 HLT47121 Certificate IV in Hospital or Health Services Pharmacy Support Qualification