Elements and Performance Criteria

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Guidelines, procedures and practices will include a relevant selection from:
occupational health and safety
reporting and recording procedures
offender and case management
sentence management
equal employment opportunities
anti-discrimination
code of conduct
induction and training/staff development
recruitment
security and intelligence
human resource management
management and service protocols
financial management and accountability
inquiries conducted in the justice system and the organisation
offender assessment units
service and consultant contracts.
Key people may include:
individual members of the work unit team
individuals from other work areas of the organisation
groups formed for a special purpose or project
senior management
other agencies, community groups and individuals.
Work unit may include:
mainstream correctional units in custodial and community services with responsibility for the supervision of offenders under court orders and sentence conditions
alternative detention units
community-based programs
emergency response teams
education and training centres
dog squads

specially commissioned review or implementation teams
health teams
catering services
therapeutic units
employment and commercial enterprises
escorts and transport
information technology
human resources
parole board support unit
finance management
special research and inquiry.
Resources may include:
human
physical
financial
technological and information resources.
Recruitment and selection processes may include:
job analysis and evaluation
job description
recruitment advertising
use of external agencies
application processing
competency profiling
job classifications.
Team-building strategies may include:
defining and clarifying objectives and work area plans
strengthening communication processes
clarifying ground rules and behavioural expectations
fostering creativity
offering constructive feedback
recognising achievements.
Consultation methods may include:
distribution of materials
maintenance of regular contact
providing facilitated meetings
inviting discussion
providing explanations.

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.
Overview of assessment
This unit should be assessed in the workplace or in a simulated workplace environment using material drawn from the range statement. The material should be relevant to organisational requirements and defined work role.
Assessment should include the opportunity to demonstrate evidence from work in the wider community. Evidence should be gathered over time in a range of contexts to ensure the candidate can achieve the unit outcome and apply the competency in different situations or environments.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
In addition to integrated demonstration of the elements and their related performance criteria, look for evidence that confirms:
the knowledge requirements of this unit
the skill requirements of this unit
application of employability skills as they relate to this unit
ability to manage a work unit in a range of (two or more) contexts or occasions, over time.
Context of and specific resources for assessment
Valid assessment of this unit requires:
a workplace environment or one that closely resembles normal work practice and replicates the range of conditions likely to be encountered when managing a work unit, including coping with difficulties, irregularities and breakdowns in routine
copies of legislation, policies, procedures and guidelines relating to protocols for managing a work unit
access to appropriate learning and assessment support when required.
Method of assessment
Evidence must include observation and information generated in the workplace as well as observation of performance in routine work functions or, where this is not possible, in a simulated exercise.
The following assessment methods are suggested:
observation of performance in routine workplace activities within a range of agreed responsibilities and in various work locations
written and/or oral questioning to assess knowledge and understanding
completion of workplace documents and reports produced as part of routine work activities
third-party reports from experienced practitioners
completion of performance feedback from supervisors and colleagues
scenarios
simulations or role plays.
Guidance information for assessment
Assessment methods should reflect workplace demands, and any identified special needs of the candidate, including language and literacy implications and cultural factors that may affect responses to the questions.
In all cases where practical assessment is used it will be combined with targeted questioning to assess the underpinning knowledge.