Unit of competency Outline

Date retreived
22/07/2026 6:20 AM AWST

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Provide advice on international destinations

Provide advice on international destinations

Unit of competency
National Code
SITTTSL003
State Code
AWR01
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
03/03/2016
State Implementation and Classification
Approved Date
12/07/2016
Field of Education
080701 - Tourism
Original Release Date
12/07/2016
Nominal Hours
85
Description
This unit describes the performance outcomes, skills and knowledge required to source and provide customer information and advice relating to international destinations and their features. It requires the ability to identify appropriate information sources and research destinations in order to develop and update a general destination knowledge base.Specific and detailed product knowledge is covered in SITTTSL002 Access and interpret product information. International destinations and their features can include any sold by any travel or tourism organisation. Travel and tourism operators, such as travel agents and tour wholesalers, can specialise in one international destination or cover multiple destinations.The breadth and depth of destination knowledge required will vary according to the industry sector, workplace and job role. This unit is not about having an in-depth knowledge of every destination but focuses on the ability to collect and interpret destination information.The unit applies to frontline sales and operations personnel who operate with some level of independence and under limited supervision. This includes travel consultants, wholesale operations consultants, account managers for professional conference organisers, event coordinators, tour managers, and reservations sales agents.No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Develop knowledge of international destinations.
  • 1.1.Identify and access information sources that provide current and accurate information on international destinations.
  • 1.2.Identify and obtain information on functional or operational features of the international destination that meet different customer needs.
  • 1.3.Obtain key information on social, cultural and geographical features and current health and safety features of the international destination.
  • 1.4.Record and store destination information for future use.
2. Update knowledge of international destinations.
  • 2.1.Use formal and informal research to update destination knowledge.
  • 2.2.Seek feedback from colleagues and customers on their experience with international destinations.
  • 2.3.Share updated information with colleagues.
3. Provide information and advice on specific international destinations.
  • 3.1.Identify the specific information and advice needs of the customer.
  • 3.2.Promptly provide current and accurate destination information and advice.
  • 3.3.Provide an appropriate scope and depth of information to meet customer needs.
  • 3.4.Present information and advice in a clear format and style.
  • 3.5.Refer customers to current sources of health, safety and regulatory information.
No information
No information
Replaces
State Code National Code Title Type
WF720 SITTTSL301 Provide advice on international destinations Unit of competency
Replaced By
State Code National Code Title Type
OEC51 SITTTVL002 Provide advice on international destinations Unit of competency