Unit of competency Outline

Date retreived
22/07/2026 9:30 AM AWST

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Develop and maintain stakeholder relationships

Develop and maintain stakeholder relationships

Unit of competency
National Code
SISXMGT001
State Code
AVC98
TGA Status
Replaced
DTWD Status
Transition (Replaced)
Current Release Number
1.00
Current Release Date
03/09/2015
View on TGA
State Implementation and Classification
Approved Date
14/04/2016
Field of Education
080509 - Public Relations
Original Release Date
14/04/2016
Nominal Hours
30
Description
This unit describes the performance outcomes, skills and knowledge required to develop and maintain an effective relationship with key stakeholders who contribute to and influence the delivery of services.This unit applies to managers or program coordinators who work with some autonomy. Work is performed according to relevant legislation and organisational policies and procedures.No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Identify the role and function of key stakeholders.
  • 1.1 Identify key stakeholders and personnel that impact on the organisation and its service delivery.
  • 1.2 Access and analyse information on the roles and functions of key stakeholders.
  • 1.3 Determine the decision making processes within key stakeholder organisations and their impact on the organisation.
  • 1.4 Research types of information and resources available from key stakeholder personnel.
2. Develop and implement strategies to promote effective stakeholder relationships.
  • 2.1 Consult with stakeholders to establish their needs.
  • 2.2 Plan activities to facilitate effective rapport with stakeholders.
  • 2.3 Adopt communication techniques and methods appropriate to the needs of stakeholders.
  • 2.4 Identify and respond to factors that may negatively impact stakeholder communication
  • 2.5 Develop strategies to maintain working relationships with stakeholders.
3. Evaluate stakeholder relationships.
  • 3.1 Seek feedback from stakeholders on communication and engagement activities.
  • 3.2 Assess organisational strategies in developing effective working relationships with stakeholders.
  • 3.3 Modify strategies in consultation with key organisational and stakeholder personnel.
No information
No information
Replaces
State Code National Code Title Type
D6169 SISCCRD304A Work with key stakeholders Unit of competency
Replaced By
State Code National Code Title Type
OEN31 SISXMGT002 Develop and maintain stakeholder relationships Unit of competency