Accredited course Outline
Date retreived
22/07/2026 6:51 AM AWST
22/07/2026 6:51 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Certificate I in Pre-Apprenticeship (Customer Service Industries)
Certificate I in Pre-Apprenticeship (Customer Service Industries)
Accredited course
National Code:
50955
50955
State Code:
3662
3662
TGA Status:
Draft
Draft
DTWD Status:
Approved
Approved
State Implementation and Classification
Approved Date
19/10/2001
Field of Education
110399 - Personal Services, N.e.c.
AQF Level
Certificate I in
Nominal Hours
490
Duration
1 Semester
Stream of Study
Initial Vocational (3100 - 3600)
Accredited Date
19/12/2001
Expiry Date
31/12/2006
VET Act Classifier
C
VET Act Conditions
Description
To provide entry level training and workplace experience in preparation for entry in the workforce in the customer services industries.
Schedule
1.
CORE UNITS: Complete all units
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| N0722 | WRRS2B | Advise on products and services | 27 | Unit of competency |
| N0001 | WRRCS.1A | Communicate in the workplace | 63 | Unit of competency |
| N0008 | WRRCS.3A | Interact with customers | 36 | Unit of competency |
| N0482 | WRH01A | Maintain a safe, clean and efficient work environment | 5 | Unit of competency |
| N0506 | Maintain a Safe, Clean Work Environment (Part 1 of WRH01A) - 1a Introduction | 20 | Module | |
| N0699 | WRRM1B | Merchandise products | 36 | Unit of competency |
| C3518 | BSBCMN107A | Operate a personal computer | 20 | Unit of competency |
| N0004 | WRRM.2A | Perform routine housekeeping duties | 18 | Unit of competency |
| C3515 | BSBCMN104A | Plan skills development | 20 | Unit of competency |
| N0484 | WRH03A | Receive and direct clients | 15 | Unit of competency |
| N0002 | WRRER.1A | Work effectively in a retail environment | 42 | Unit of competency |
2.
ELECTIVE UNITS: Complete at least two units
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| N0298 | WRB12A | Demonstrate retail skin care products | 25 | Unit of competency |
| N0005 | WRRCA.1A | Operate retail equipment | 21 | Unit of competency |
| N0300 | WRB14A | Pierce ears | 20 | Unit of competency |
| N0487 | WRH06A | Remove chemicals from hair | 15 | Unit of competency |
| N0488 | WRH07A | Schedule and check-out clients | 7 | Unit of competency |
| N0509 | Schedule Clients - 1a Introduction (Part of Wrh07a) | 8 | Module |
3.
SKILLS PRACTICE
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| Y0117 | Supervised Skills Practice 1 (Csi) | 20 | Module | |
| Y0118 | Supervised Skills Practice 2 (Csi) | 20 | Module | |
| Y0038 | Workplace Placement 1 (Csi) | 40 | Module | |
| Y0039 | Workplace Placement 2 (Csi) | 40 | Module | |
| Y0040 | Workplace Placement 3 (Csi) | 40 | Module | |
| Y0041 | Workplace Placement 4 (Csi) | 40 | Module |
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| 7135 | 51698 | Certificate I in Customer Service | Accredited course |
VET Info Notes
1. This course is the copyright of the Western Australian Department of Training on behalf of the Crown.
2. The course was developed by a consultative working group co-ordinated by the Employment Initiatives Branch in conjunction with the Quality Assurance and Recognition Branch of the Department of Training. Members of the working group represented the Department of Training, the appropriate Industry Training Council on behalf of the industry and TAFE colleges with expertise in the industry area. The program was submitted for accreditation by the West Coast College of TAFE on behalf of the WA Department of Training.
3. Further information on this program may be obtained from the Manager, Training Products Information Services (TPIS) at the WA Department of Training.
4. This course was entered on to STARS by the TPIS in October 2001.
5. The course outline was amended on 8/6/2004 as a result of decision made by the CSSN CAG Meeting 2/4/2004.
2. The course was developed by a consultative working group co-ordinated by the Employment Initiatives Branch in conjunction with the Quality Assurance and Recognition Branch of the Department of Training. Members of the working group represented the Department of Training, the appropriate Industry Training Council on behalf of the industry and TAFE colleges with expertise in the industry area. The program was submitted for accreditation by the West Coast College of TAFE on behalf of the WA Department of Training.
3. Further information on this program may be obtained from the Manager, Training Products Information Services (TPIS) at the WA Department of Training.
4. This course was entered on to STARS by the TPIS in October 2001.
5. The course outline was amended on 8/6/2004 as a result of decision made by the CSSN CAG Meeting 2/4/2004.
No information