Accredited course Outline

Date retreived
23/07/2026 4:50 AM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Certificate IV in Information Technology (User Support)

Certificate IV in Information Technology (User Support)

Accredited course
National Code:
3447
State Code:
3656
TGA Status:
Draft
DTWD Status:
Approved
State Implementation and Classification
Approved Date
13/12/1997
Field of Education
020307 - Decision Support Systems
AQF Level
Certificate IV in
Nominal Hours
440
Duration
Unspecified
Stream of Study
Initial Vocational (3100 - 3600)
Accredited Date
13/12/1997
Expiry Date
31/12/2000
VET Act Classifier
B
VET Act Conditions
Schedule
1. CORE

NOTE: All trainees are required to undertake a compulsory on-the-job project

State Code National Code Title Hours Type
69159 ITC003 Application Power User 1 Module
69060 ITF408 Applied Operations - Word Processing 20 Module
69059 ITF405 Applied Operations -Spreadsheets 20 Module
65003 NCS011 Client Interaction 17 Module
69054 ITF416 Commercial Database Packages 2 20 Module
69055 ITG401 Data Communications Applications 20 Module
65012 NCS005 Dealing With Conflict 17 Module
69067 ITE402 Hardware/Software Selection & Purchasing 20 Module
69131 ITD501 Help Desk Procedures 20 Module
69027 ITG302 Installing and Managing A Peer-to-peer Network 20 Module
69160 ITC004 Installing Operating Systems for Single Users 20 Module
69057 ITG403 Introduction to Local Area Networks 20 Module
69071 ITG501 Lan - Installation & Management 40 Module
69083 ITH405 Managing A Personal Computer 20 Module
69125 ITC407 Microcomputer Hardware Fault Finding 20 Module
69163 ITC002 Network Administration and Security 20 Module
69134 ITD510 Pc Management Procedures 20 Module
69074 ITH404 Pc Support 20 Module
2. ELECTIVES

Learners to select up to four modules from the list below depending on the needs of the organisation and the trainee.

State Code National Code Title Hours Type
69035 ITA402 3gl Program Design 20 Module
69081 ITB404 Business Information Processing 20 Module
69072 ITH402 Configuring & Optimising A Gui 20 Module
69158 ITC001 Configuring for the Internet and the Wwweb 1 Module
69085 ITH502 Implementation of Multiuser Systems 20 Module
69051 ITB414 Input/Output Design 20 Module
69086 ITJ408 Introduction to User Documentation 20 Module
69070 ITF501 Macro Programming 20 Module
69123 ITC403 Multimedia Systems 20 Module
65008 NCS015 Presenting Reports 17 Module
69161 ITC005 Supporting the Internet and World Wide Web 1 Module
69064 ITH408 Using A Multi User Operating System 20 Module
65013 NCS006 Writing Workplace Documents 17 Module
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