Qualification Outline
22/07/2026 1:46 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Certificate II in Business
Certificate II in Business
BSB20112
J335
Replaced
Replaced
National Endorsed, State Implementation and Classification
Releases
| Release Version | Release Date | TGA Status | DTWD Status |
|---|---|---|---|
| 1.00 | 18/12/2012 | Current | Approved |
Description
This qualification reflects the role of individuals who perform a range of mainly routine tasks using limited practical skills and fundamental operational knowledge in a defined context, working under direct supervision.
Job roles
Administration Assistant
Clerical Worker
Data Entry Operator
Information Desk Clerk
Office Junior
Receptionist.
Schedule
Packaging Rules
Total number of units = 121 core unitplus
11 elective units
7 elective units must be selected from the elective units listed below.
The remaining 4 elective units may be selected from the elective units listed below, or any currently endorsed Training Package or accredited course at the same qualification level. If not listed below 2 of the 4 elective units may be selected from either a Certificate I or a Certificate III qualification.
Elective units must be relevant to the work outcome, local industry requirements and the qualification level.
Core unit
BSBWHS201A Contribute to health and safety of self and others
Elective units
Customer Service
BSBCUS201B Deliver a service to customers
Industry Context
BSBIND201A Work effectively in a business environment
Information Management
BSBINM201A Process and maintain workplace information
BSBINM202A Handle mail
Innovation
BSBINN201A Contribute to workplace innovation
Interpersonal Communication
BSBCMM201A Communicate in the workplace
IT Use
BSBITU201A Produce simple word processed documents
BSBITU202A Create and use spreadsheets
BSBITU203A Communicate electronically
Small and Micro Business
BSBSMB201A Identify suitability for micro business
Sustainability
BSBSUS201A Participate in environmentally sustainable work practices
Workplace Effectiveness
BSBWOR202A Organise and complete daily work activities
BSBWOR203B Work effectively with others
BSBWOR204A Use business technology
Imported Units
FNSACC301A Process financial transactions and extract interim reports
1. Core Unit
One (1) unit must be completed.
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| WE717 | BSBWHS201A | Contribute to health and safety of self and others | 15 | Unit of competency |
2. Elective Units
Seven (7) of the eleven (11) units required must be selected from the elective units list.
Please refer to the packaging rules for the full details of available options.
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| D130 | BSB20107 | Certificate II in Business | Qualification |
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| AVU8 | BSB20115 | Certificate II in Business | Qualification |
No information
Entry Requirements
There are no entry requirements for this qualification.
Traineeships and Apprenticeships