Unit of competency Outline
Date retreived
22/07/2026 2:01 AM AWST
22/07/2026 2:01 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Use business technology
Use business technology
Unit of competency
National Code
BSBWOR204A
BSBWOR204A
State Code
D1027
D1027
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
09/10/2014
Field of Education
080901 - Secretarial And Clerical Studies
Original Release Date
09/10/2014
Nominal Hours
30
Description
This unit describes the performance outcomes, skills and knowledge required to select, use and maintain a range of business technology. This technology includes the effective use of computer software to organise information and data.No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.
Notes
Elements and Performance Criteria
1. Select and use technology
- 1.1. Select appropriate technology and software applications to achieve the requirements of the task
- 1.2. Adjust workspace, furniture and equipment to suit user ergonomic requirements
- 1.3. Use technology according to organisational requirements and in a way which promotes a safe work environment
2. Process and organise data
- 2.1. Identify, open, generate or amend files and records according to task and organisational requirements
- 2.2. Operate input devices according to organisational requirements
- 2.3. Store data appropriately and exit applications without damage to or loss of, data
- 2.4. Use manuals, training booklets and/or online help or help-desks to overcome basic difficulties with applications
3. Maintain technology
- 3.1. Identify and replace used technology consumables in accordance with manufacturer's instructions and organisational requirements
- 3.2. Carry out and/or arrange routine maintenance to ensure equipment is maintained in accordance with manufacturer's instructions and organisational requirements
- 3.3. Identify equipment faults accurately and take action in accordance with manufacturer's instructions or report fault to designated person
RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Technology may include:
computer technology, such as laptops and personal computers
digital cameras
modems
printers
scanners
zip drives
photocopiers
shredders
binders
laminators
cutters
Software applications may include:
email, internet
word processing, spreadsheet, database, accounting or presentation packages
Organisational requirements may include:
correctly identifying and opening files
legal and organisation policies, guidelines and requirements
locating data
log-on procedures
manufacturer's guidelines
OHS policies, procedures and programs
saving and closing files
storing data
Input devices may include:
keyboard
mouse
numerical key pad
scanner
Storage of data may include:
appropriate storage/filing of hard copies of computer generated documents
storage in directories and sub-directories
storage on CD-ROMs, hard and floppy disk drives or back-up systems
Technology consumables may include:
back-up tapes
CD-ROM
floppy disks
print heads
printer ribbons and cartridges
toner cartridges
zip disks
Routine maintenance may include:
in-house cleaning and servicing of equipment according to manufacturer's guidelines
periodic servicing by qualified or manufacturer approved, technician
regular checking of equipment
replacing consumables
Identifying equipment faults may include:
checking repairs have been carried out
encouraging feedback from work colleagues
keeping a log book of detected faults
preparing a maintenance program
regular back-ups of data
regular OHS inspections
routine checking of equipment
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Technology may include:
computer technology, such as laptops and personal computers
digital cameras
modems
printers
scanners
zip drives
photocopiers
shredders
binders
laminators
cutters
Software applications may include:
email, internet
word processing, spreadsheet, database, accounting or presentation packages
Organisational requirements may include:
correctly identifying and opening files
legal and organisation policies, guidelines and requirements
locating data
log-on procedures
manufacturer's guidelines
OHS policies, procedures and programs
saving and closing files
storing data
Input devices may include:
keyboard
mouse
numerical key pad
scanner
Storage of data may include:
appropriate storage/filing of hard copies of computer generated documents
storage in directories and sub-directories
storage on CD-ROMs, hard and floppy disk drives or back-up systems
Technology consumables may include:
back-up tapes
CD-ROM
floppy disks
print heads
printer ribbons and cartridges
toner cartridges
zip disks
Routine maintenance may include:
in-house cleaning and servicing of equipment according to manufacturer's guidelines
periodic servicing by qualified or manufacturer approved, technician
regular checking of equipment
replacing consumables
Identifying equipment faults may include:
checking repairs have been carried out
encouraging feedback from work colleagues
keeping a log book of detected faults
preparing a maintenance program
regular back-ups of data
regular OHS inspections
routine checking of equipment
EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:
selection and application of appropriate equipment and software applications in relation to assigned task/s
access, retrieval and storage of required data
performance of basic maintenance on a range of office equipment
Context of and specific resources for assessment
Assessment must ensure:
access to an actual workplace or simulated environment
access to office equipment and resources
examples of files and data for storage
manuals and training booklets for equipment.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate
analysis of responses to case studies and scenarios
demonstration of techniques
oral or written questioning to assess knowledge of office equipment
evaluation of maintaining technology.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:
IT use units
other industry capability units.
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:
selection and application of appropriate equipment and software applications in relation to assigned task/s
access, retrieval and storage of required data
performance of basic maintenance on a range of office equipment
Context of and specific resources for assessment
Assessment must ensure:
access to an actual workplace or simulated environment
access to office equipment and resources
examples of files and data for storage
manuals and training booklets for equipment.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate
analysis of responses to case studies and scenarios
demonstration of techniques
oral or written questioning to assess knowledge of office equipment
evaluation of maintaining technology.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:
IT use units
other industry capability units.
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| C3525 | BSBCMN205A | Use business technology | Unit of competency |
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| AUK98 | BSBWOR204 | Use business technology | Unit of competency |