Elements and Performance Criteria

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Information may include:
archived, filed and historical background data
continuous improvement and quality assurance data
data available internally or externally
data shared and retrieved in various forms such as in writing or verbally, electronically or manually
financial and contractual data
marketing and customer-related data
organisational performance data
planning and organisational documents
policies and procedures
Organisational policies may include:
guidelines for decision making throughout the organisation that link the formulation of strategy with its implementation
sets of accepted actions approved by the organisation
Standard Operating Procedures
Technology may include:
computerised systems and software such as databases, project management and word processing
telecommunications devices
any other technology used to carry out work roles and responsibilities
Designated persons and/or groups may include:
groups designated in workplace policies and procedures
managers or supervisors with management roles and responsibilities concerning information systems
other stakeholders accessing the information system such as customers and service providers
other work groups or teams whose work will be affected by the system
Colleagues may include:
employees at the same level or more senior managers
occupational health and safety committee members and other specialists
people from a range of social, cultural and ethnic backgrounds and with a range of physical and mental abilities
team members
Business plans may include:
cash flow projections
long-term budgets/plans
operational plans
short-term budgets/plans
spreadsheet-based financial projections
targets or key performance indicators for production, productivity, wastage, sales, income and expenditure

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:
analysis of the information that is required for the effective functioning of the team's work together
knowledge of the range of information systems that are, or should be, available in the workplace
ability to recognise what information system changes and improvements will be required in the future.
Context of and specific resources for assessment
Assessment must ensure:
access to appropriate documentation and resources normally used in the workplace.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
demonstration of techniques in working with information management systems
direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate
oral or written questioning to assess knowledge of relevant technology
review of documentation analysing information trends and developments
written reports on future information system needs
review of preparation undertaken for team members to work with new technology and information system changes.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:
other units from the Certificate IV in Frontline Management.