Qualification Outline

Date retreived
22/07/2026 1:17 PM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Certificate II in Health Support Services

Certificate II in Health Support Services

Qualification
National Code:
HLT21207
State Code:
D037
TGA Status:
Replaced
DTWD Status:
Replaced
National Endorsed, State Implementation and Classification
Field of Education
0613 - Public Health
Original TGA Release Date
25/03/2011
Approved Date
15/11/2007
Stream of Study
Initial Vocational (3100 - 3600)
VET Act Classifier
B
Nominal Hours
305
Duration
1 Semester
Current Release Number
1.00
Current Release Date
25/03/2011
VET Act Conditions
—
Releases
Release Version Release Date TGA Status DTWD Status
1.00 25/03/2011 Current Approved
Description

This qualification covers workers who provide support for the effective functioning of health services. These workers do not provide direct care assistance functions such as assisting other staff with the care of clients. This is an entry-level qualification and is suited to Australian Apprenticeship pathways.
Occupational titles for these workers may include:
Administration support
Assistant cook
Cleaner
Clerk
Domestic assistant
Driver
Food service assistant
Food service worker
Grounds maintenance worker
Handyperson
Hospital assistant
Housekeeping assistant
Kitchen hand
Laundry worker
Maintenance assistant
Orderly
Pathology courier
Porter
Stores assistant
Support services worker

Ward assistant

Schedule
Packaging Rules
12 12 units of competency are required for award of this qualification, including:
- 4 core units
- 8 elective units

A wide range of electives is available and can be packaged to provide either:
- a generic qualification that covers a range of work functions, or
- a targeted qualification as required for specific work roles

Elective units are to be packaged as follows:
- For a generic qualification select a minimum of 6 units of competency from the relevant electives listed in the qualification outline (i.e. across all streams)
or
- For a qualification targeted to a specific area of work select a minimum of 6 units of competency from the relevant elective group
and additional electives may be selected from:
- Units of competency to address workplace requirements and packaged at the level of this qualification or higher in Health and/or Community Services Training Packages
- Where appropriate, to address workplace requirements, up to 3 units of
competency packaged at the level of this
1. Core Units

All four (4) units must be completed

State Code National Code Title Hours Type
D8280 HLTHIR301B Communicate and work effectively in health 40 Unit of competency
D8306 HLTIN301C Comply with infection control policies and procedures 30 Unit of competency
D8380 HLTOHS200B Participate in OHS processes 20 Unit of competency
D1026 BSBWOR203A Work effectively with others 20 Unit of competency
2. Group F Client Support Elective Units

Six (6) units to be completed
The following group outlines ONE example of a training program for this qualification.
Please refer to the Training Package for the full details of available options

State Code National Code Title Hours Type
D8328 HLTMS201C Collect and manage linen stock at user-location 15 Unit of competency
D5834 HLTCSD201C Maintain high standard of client service 30 Unit of competency
D5835 HLTCSD203C Prepare and maintain beds 10 Unit of competency
D8254 HLTFS204C Provide ward or unit based food preparation and distribution services 30 Unit of competency
D5840 HLTCSD306C Respond effectively to difficult or challenging behaviour 15 Unit of competency
D5836 HLTCSD208C Transport clients 10 Unit of competency
3. Other Elective Units

Two (2) units to be completed
The following group outlines ONE example of a training program for this qualification.
Please refer to the Training Package for the full details of available options

State Code National Code Title Hours Type
D8252 HLTFS201C Distribute meals and refreshments to clients 30 Unit of competency
D0540 BSBADM101A Use business equipment and resources 20 Unit of competency
VET Info Notes
This training program is a representation of the qualification taken from the Health Training Package HLT07 which should be consulted for full description of requirements.

1. This qualification is the copyright of The Department of Education, Science & Training (DEST).

2. Further information on this qualification is contained in the Training Package available from Australian Training Products Ltd., Tel: (03) 9630 9836.

3. This qualification was entered on to the STARS by the VET Teaching & Learning Directorate of the WA Department of Education & Training on 22 October 2007.
Entry Requirements

Not Applicable

Traineeships and Apprenticeships
(TR07210) HEALTH SUPPORT SERVICES (LEVEL 2) Traineeship