Unit of competency Outline
Date retreived
23/07/2026 9:28 AM AWST
23/07/2026 9:28 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Communicate and work effectively in health
Communicate and work effectively in health
Unit of competency
National Code
HLTHIR301B
HLTHIR301B
State Code
D8280
D8280
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
29/08/2012
Field of Education
120505 - Work Practices Programmes
Original Release Date
29/08/2012
Nominal Hours
40
Description
DescriptorThis unit of competency describes the skills and knowledge required to work effectively in a health setting with clients, staff, visitors, suppliers and others to meet established work requirements
Notes
Elements and Performance Criteria
1. Work ethically
- 1.1 Follow ethical guidelines in decision-making in all work undertaken in the health setting with awareness of potential ethical complexity in own work role
- 1.2 Reflect understanding and compliance with the principles of duty of care and legal responsibilities in all work undertaken
- 1.3 Refer any breach or non adherence to standard procedures or adverse event to appropriate personnel
- 1.4 Maintain confidentiality of any client matter in line with organisation policy and procedure
- 1.5 Show respect for rights and responsibilities of others through considered application of work practices
- 1.6 Reflect current working knowledge and understanding of employee and employer rights and responsibilities in all work undertaken
- 1.7 Recognise, avoid and/or address any conflict of interest
2. Communicate effectively in a health setting
- 2.1 Develop, review and revise personal skills in communication as an ongoing priority to address organisation standards
- 2.2 Exercise caution in communicating personal information by oral and written means to ensure confidentiality of client and staff matters
- 2.3 Routinely apply workplace protocols and procedures in all workplace communication to support accuracy and understanding of information provided and received
- 2.4 Recognise individual and cultural differences and make any adjustments needed to facilitate the achievement of identified outcomes
- 2.5 Conduct interpersonal communication with clients and colleagues in a manner that enhances a client-centred approach to health care consistent with organisation standards
- 2.6 Take appropriate measures to resolve conflict and interpersonal differences in the workplace
3. Practise high standards of personal hygiene
- 3.1 Maintain personal hygiene with an understanding of risks associated with contamination and infection in a health setting
- 3.2 Wear personal protective equipment correctly according to organisation requirements
- 3.3 Safely dispose of infectious and/or hazardous waste material according to waste management policy and procedures
- 3.4 Report or initiate action within own area of responsibility to redress any potential workplace hazards
4. Promote a positive approach to health
- 4.1 Clarify components of own role that contribute to maintaining an effective and client-centred approach to health
- 4.2 Promote an approach in which clients are included in shared decision-making as partners in health care where appropriate
- 4.3 Contribute to a workplace culture of promoting good health by sharing health information in line with organisation policy
- 4.4 Focus on preventing ill health and minimising risk in the workplace
5. Maintain professional work standards
- 5.1 Identify relevant organisation policies and procedures relating to awards, standards and legislative requirements of own work role and clarify any uncertainties with appropriate personnel
- 5.2 Contribute to identifying and implementing improved work practices
- 5.3 Comply with relevant accreditation standards applying to work undertaken
- 5.4 Reflect understanding and focus on achieving organisation goals and objectives in all work undertaken
- 5.5 Respond positively to changes to improve work practices and procedures in accordance with organisation requirements
- 5.6 Identify and report issues requiring mandatory notification to supervisor and/or appropriate authority
6. Work effectively within the health care system
- 6.1 Demonstrate respect for workers from different sectors and levels of the industry
- 6.2 Work with awareness of the roles of various organisations in the health care system in Australia
- 6.3 Maintain awareness of current issues influencing health care, including health issues for Indigenous Australians
7. Take responsibility for personal skill development
- 7.1 Seek advice from appropriate persons on areas for skills/knowledge development
- 7.2 Identify options for accessing relevant skill development opportunities and initiate action in consultation with manager
- 7.3 Undertake designated skill/knowledge development and maintenance activities of the organisation including induction training
- 7.4 Identify and prioritise personal work goals in accordance with organisation requirements
No information
No information
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| C9286 | HLTHIR301A | Communicate and work effectively in health | Unit of competency |
| C5039 | HLTHIR1A | Work effectively in the health industry | Unit of competency |
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| WD165 | HLTHIR301C | Communicate and work effectively in health | Unit of competency |