Qualification Outline
22/07/2026 3:29 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Certificate II in Information and Cultural Services
Certificate II in Information and Cultural Services
CUA20525
BOI7
Current
Approved
National Endorsed, State Implementation and Classification
Releases
| Release Version | Release Date | TGA Status | DTWD Status |
|---|---|---|---|
| 1.00 | 13/08/2025 | Current | Approved |
Description
This qualification reflects the role of individuals who perform mainly routine tasks using limited practical skills and fundamental operational knowledge in administrative and assistant type roles, including in galleries, museums and libraries. They possess the skills to work in a defined context under direct supervision with limited opportunities to work autonomously.
The job roles that relate to this qualification may include cultural services customer service officers and library assistants.
Licensing, legislative, regulatory or certification considerations
Qualification
No licensing, legislative or certification requirements apply to this qualification at the time of publication.
Units of competency in qualification
Some individual units of competency may have their own licensing, legislative, regulatory or certification requirements. Users must check individual units of competency for licensing, legislative, regulatory or certification requirements relevant to that unit.
Schedule
Packaging Rules
Total number of units = Ten (10)- Five (5) core units plus
- Five (5) elective units, of which:
- All five (5) elective units can be selected from the elective units listed below
- Up to two (2) elective units may be from this or any other currently endorsed Certificate I or above training package qualification or accredited course.
Elective units must be relevant to the work environment and the qualification, maintain the overall integrity of the AQF alignment, not duplicate the outcome of another unit chosen for the qualification, and contribute to a valid industry-supported vocational outcome.
1. Core units
These units must be completed
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| OCD86 | BSBWHS211 | Contribute to the health and safety of self and others | 15 | Unit of competency |
| OCD34 | BSBOPS203 | Deliver a service to customers | 40 | Unit of competency |
| ODE42 | CUAIND212 | Develop and apply knowledge of information and cultural services organisations | 60 | Unit of competency |
| OBU39 | ICTICT214 | Operate application software packages | 60 | Unit of competency |
| OCD94 | BSBTWK201 | Work effectively with others | 35 | Unit of competency |
2. Elective units
At least three (3) elective units must be selected from this group.
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| BGU1 | CUA20520 | Certificate II in Information and Cultural Services | Qualification |
No information
Entry Requirements
No information
Traineeships and Apprenticeships