Unit of competency Outline

Date retreived
22/07/2026 7:09 AM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Assist with circulation services

Assist with circulation services

Unit of competency
National Code
BSBINS203
State Code
OCD77
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
19/10/2020
View on TGA
State Implementation and Classification
Approved Date
16/03/2021
Field of Education
091301 - Librarianship And Information Management
Original Release Date
16/03/2021
Nominal Hours
50
Description
This unit describes the skills and knowledge required to process loan transactions and respond to circulation and lending enquiries from customers.The unit applies to individuals working under supervision within established organisational policies and procedures, in frontline library and information services roles.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Provide information to customers
  • 1.1 Use circulation and lending systems and procedures and provide current and accurate information to customers
  • 1.2 Assist relevant stakeholders with basic enquiries
  • 1.3 Explain use of self-service systems in libraries
  • 1.4 Respond to customer enquiries or refer to relevant stakeholder
2. Process loan transactions
  • 2.1 Check and process customer registration details according to organisational policies and procedures
  • 2.2 Complete transactions according to organisational policies and procedures
  • 2.3 Prioritise competing demands for service
  • 2.4 Complete checking and processing of material according to organisational policies and procedures
3. Identify and escalate irregularities
  • 3.1 Identify irregularities in transactions
  • 3.2 Consult with relevant stakeholders and escalate issues, where required
No information
No information
Replaces
State Code National Code Title Type
AWG22 BSBLIB201 Assist with circulation services Unit of competency
AWG21 BSBLIB202 Process information resource orders Unit of competency