Certificate III in Business Qualification Endorsement - Department of Training and Workforce Development

Qualification Outline

Date retreived
22/07/2026 9:41 AM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Certificate III in Business

Qualification

National Code:
BSB30120

State Code:
BFS5

TGA Status:
Current

DTWD Status:
Approved

National Endorsed, State Implementation and Classification

Field of Education

0809 - Office Studies

Original TGA Release Date

19/10/2020

Approved Date

27/04/2022

Stream of Study

Initial Vocational (3100 - 3600)

VET Act Classifier

Nominal Hours

445

Duration

2 Semesters

Current Release Number

2.00

Current Release Date

25/01/2022

VET Act Conditions

—

Releases

Release Version	Release Date	TGA Status	DTWD Status
2.00	25/01/2022	Current	Approved
1.00	19/10/2020	Replaced	Approved

Description

This qualification reflects the role of individuals in a variety of Business Services job roles. It is likely that these individuals are establishing their own work performance.
Individuals in these roles carry out a range of routine procedural, clerical, administrative or operational tasks that require technology and business skills. They apply a broad range of competencies using some discretion, judgment and relevant theoretical knowledge. They may provide technical advice and support to a team.
Licensing/Regulatory Information
No licensing, legislative or certification requirements apply to this qualification at the time of publication.

Schedule

Packaging Rules

Total number of units = Thirteen (13)
Six (6) core units plus
Seven (7) elective units, of which:
- two (2) elective units must be selected from Group A
-one (1) elective unit must be selected from Group B
- for the remaining four (4) elective units:
- up to four (4) units may be selected from Groups A - G
- if not listed, up to three (3) units may be selected from a Certificate II, Certificate III or Certificate IV from this or any other currently endorsed Training Package qualification or accredited course.

Elective units must be relevant to the work environment and the qualification, maintain the integrity of the AQF alignment and contribute to a valid, industry-supported vocational outcome.

Specialisations

This qualification can provide for specialisations. To achieve a specialisation, the following additional packaging rules must be adhered to:
- For specialisation in Customer Engagement, four (4) elective units must be selected from Group D
- For specialisation in Business Administration, four (4) elective units must be selected from Group E
- For specialisation in Medical Administration, four (4) elective units must be selected from Group F
- For specialisation in Records and Information Management, four (4) elective units must be selected from Group G.

Where the learner has achieved a specialisation in Customer Engagement, the job roles that relate to this qualification may include Customer Service Representative.

Where the learner has achieved a specialisation in Business Administration, the job roles that relate to this qualification may include Administrative Assistant.

Where the learner has achieved a specialisation in Medical Administration, the job roles that relate to this qualification may include Medical Receptionist and Medical Secretary.

Where the learner has achieved a specialisation in Records and Information Management, the job roles that relate to this qualification may include Records Assistant.

The achievement of a specialisation will be identified on testamurs as follows:
- BSB30120 Certificate III in Business (Customer Engagement)
- BSB30120 Certificate III in Business (Administration)
- BSB30120 Certificate III in Business (Medical Administration)
- BSB30120 Certificate III in Business (Records and Information Management).

Pathways

State Code	Title
AC46	Administration
AC47	Medical Administration
AD86	Customer Engagement
AD98	Records and Information Management

1. Core Units

Six (6) core units must be completed.

State Code	National Code	Title	Hours	Type
OCF64	BSBCRT311	Apply critical thinking skills in a team environment	45	Unit of competency
OCD85	BSBWHS311	Assist with maintaining workplace safety	40	Unit of competency
OAQ33	BSBXCM301	Engage in workplace communication	35	Unit of competency
OCE15	BSBSUS211	Participate in sustainable work practices	30	Unit of competency
OCE34	BSBPEF201	Support personal wellbeing in the workplace	45	Unit of competency
OCD92	BSBTWK301	Use inclusive work practices	35	Unit of competency

2. Group A - Technology

Two (2) elective units must be selected from Group A.
Please refer to the packaging rules for the full details of available options.

State Code	National Code	Title	Hours	Type
ODR68	BSBXCS304	Apply cyber hygiene best practices	40	Unit of competency
ODR65	BSBXCS306	Apply own techniques to prevent cyber security insider threats	45	Unit of competency
OCE44	BSBDAT201	Collect and record data	35	Unit of competency
OCE01	BSBTEC303	Create electronic presentations	20	Unit of competency
OCD56	BSBTEC301	Design and produce business documents	70	Unit of competency
OCE02	BSBTEC302	Design and produce spreadsheets	30	Unit of competency
ODR66	BSBXCS305	Identify and assess cyber security insider threats and risks	40	Unit of competency
OBO76	BSBXCS302	Identify and report online security threats	25	Unit of competency
OBO77	BSBXCS301	Protect own personal online profile from cyber security threats	25	Unit of competency
OCF14	BSBOPS306	Record stakeholder interactions	25	Unit of competency
OBO70	BSBXCS303	Securely manage personally identifiable information and workplace information	35	Unit of competency
OCE05	BSBTEC201	Use business software applications	55	Unit of competency
OCD96	BSBTEC404	Use digital technologies to collaborate in a work environment	45	Unit of competency
OCE04	BSBTEC202	Use digital technologies to communicate in a work environment	20	Unit of competency
OCD71	BSBWRT311	Write simple documents	30	Unit of competency

3. Group B - Business Competence

One (1) elective unit must be selected from Group B.
Please refer to the packaging rules for the full details of available options.

State Code	National Code	Title	Hours	Type
OBR94	BSBWHS332X	Apply infection prevention and control procedures to own work activities	25	Unit of competency
OCE28	BSBSTR301	Contribute to continuous improvement	35	Unit of competency
OCE25	BSBESB302	Develop and present business proposals	30	Unit of competency
OCD61	BSBOPS302	Identify business risk	35	Unit of competency
OCF03	BSBPEF301	Organise personal work priorities	30	Unit of competency
OCF73	BSBESB401	Research and develop business plans	45	Unit of competency
OCE84	BSBPMG430	Undertake project work	55	Unit of competency