Qualification Outline

Date retreived
22/07/2026 3:35 AM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Diploma of General Insurance

Diploma of General Insurance

Qualification
National Code:
FNS51120
State Code:
BFX4
TGA Status:
Current
DTWD Status:
Approved
National Endorsed, State Implementation and Classification
Field of Education
0811 - Banking, Finance And Related Fields
Original TGA Release Date
04/11/2020
Approved Date
08/04/2022
Stream of Study
Initial Vocational (3100 - 3600)
VET Act Classifier
C
Nominal Hours
570
Duration
2 Semesters
Current Release Number
6.00
Current Release Date
15/06/2022
VET Act Conditions
Releases
Release Version Release Date TGA Status DTWD Status
6.00 15/06/2022 Current Approved
5.00 27/01/2022 Replaced Approved
4.00 09/07/2021 Replaced Approved
3.00 12/02/2021 Replaced Approved
1.00 04/11/2020 Replaced Approved
Description

This qualification reflects a range of job roles with team and management responsibilities in general insurance industry environments. Individuals in these roles have autonomy in performing technical operations and management. They apply solutions to a range of often complex problems, and research, analyse and evaluate information from a variety of sources. They apply initiative to plan, coordinate and evaluate their own work and provide guidance to others. Work may include claims and underwriting management, personal advice, risk management, client relationship management and sales and marketing.
Licensing, legislative, regulatory or certification considerations
Work functions in the occupational areas where this qualification may be used are subject to regulatory requirements. Relevant regulatory authorities should be consulted to confirm those requirements before applying the qualification.

Schedule
Packaging Rules
Total number of units = twelve (12)
- three (3) core units plus
- nine (9) elective units, of which:
- at least seven (7) must be from the elective units listed below
- the remaining units may be from this qualification or any currently endorsed Certificate IV or above training package qualification or accredited course.

Elective units must be relevant to the work environment and the qualification, maintain the overall integrity of the AQF alignment, not duplicate the outcome of another unit chosen for the qualification, and contribute to a valid industry-supported vocational outcome.
1. Core Units

All three (3) units must be completed.

State Code National Code Title Hours Type
OCZ44 FNSINC412 Apply and maintain knowledge of financial products and services 40 Unit of competency
OBR53 FNSINC411 Conduct work according to professional practices in the financial services industry 25 Unit of competency
OCD50 BSBPEF501 Manage personal and professional development 55 Unit of competency
2. Elective Units

At least seven (7) units must be chosen from the elective units listed below. Please refer to the packaging rules for the full details of available options.

State Code National Code Title Hours Type
OCZ61 FNSISV526 Allocate authorities and guidelines for distribution 80 Unit of competency
OCG17 BSBINS401 Analyse and present research information 40 Unit of competency
OEB78 FNSSAM521 Apply advanced techniques to provide financial products and services 45 Unit of competency
OEC13 FNSINC514 Apply ethical frameworks and principles to make and act upon decisions 35 Unit of competency
OBR65 FNSRSK512 Assess risks 45 Unit of competency
OCF55 BSBCMM511 Communicate with influence 55 Unit of competency
OCI55 FNSINC511 Conduct financial product research to support product recommendations 80 Unit of competency
OBB06 BSBWHS414 Contribute to WHS risk management 40 Unit of competency
OBR60 FNSRSK612 Determine and manage risk exposure strategies 55 Unit of competency
OCI77 FNSCUS515 Determine client financial requirements and expectations 60 Unit of competency
OCZ70 FNSISV535 Determine risk rating for investment and insurance products 50 Unit of competency
OBR62 FNSRSK611 Develop and implement risk mitigation plan 55 Unit of competency
OCI62 FNSCUS511 Develop and maintain professional relationships in financial services industry 45 Unit of competency
OCE07 BSBSUS511 Develop workplace policies and procedures for sustainability 50 Unit of competency
OCI51 FNSISV525 Evaluate and report on status of insurance claims portfolios 50 Unit of competency
OED09 FNSINC513 Identify and apply complex ethical decision making to workplace situations 35 Unit of competency
OCF41 BSBMKG541 Identify and evaluate marketing opportunities 65 Unit of competency
OCI12 FNSISV527 Implement insurance claim recovery procedures 50 Unit of competency
OCZ40 FNSISV536 Investigate insurance claims 60 Unit of competency
OCZ64 FNSISV531 Issue insurance contracts covering non-routine and complex situations 50 Unit of competency
OAQ31 BSBXCM501 Lead communication in the workplace 45 Unit of competency
OCF93 BSBLDR521 Lead the development of diverse workforces 55 Unit of competency
OCI53 FNSISV408 Manage handling and settlement of routine insurance claims for retail clients 45 Unit of competency
OCI44 FNSISV520 Manage non-routine and complex insurance claims 35 Unit of competency
OCE37 BSBOPS505 Manage organisational customer service 35 Unit of competency
AUQ95 FNSCUS504 Manage premium customer relationships 60 Unit of competency
OCE12 BSBPMG540 Manage project integration 55 Unit of competency
OCD89 BSBTWK502 Manage team effectiveness 55 Unit of competency
OCI56 FNSCUS512 Monitor clients' financial requirements 40 Unit of competency
OCZ07 FNSISV524 Negotiate treaty reinsurance 40 Unit of competency
OCF38 BSBMKG543 Plan and interpret market research 65 Unit of competency
OEC01 FNSASICN513 Provide advice in general insurance 45 Unit of competency
OEC14 FNSIAD511 Provide appropriate services, general advice and products to clients 120 Unit of competency
OCI50 FNSCUS516 Record and implement client instructions 60 Unit of competency
OCI02 FNSCUS513 Review business performance 50 Unit of competency
OCZ35 FNSISV532 Review operational performance of insurance portfolios 100 Unit of competency
OCI52 FNSISV521 Settle non-routine and complex insurance claims 25 Unit of competency
OBR66 FNSRSK511 Undertake risk identification 40 Unit of competency
OCI39 FNSISV522 Work with legal teams to resolve non-routine and complex insurance claims 80 Unit of competency
Replaces
State Code National Code Title Type
AWE4 FNS51115 Diploma of General Insurance Qualification
No information
Entry Requirements

Nil

Traineeships and Apprenticeships
No information