Unit of competency Outline

Date retreived
22/07/2026 9:27 PM AWST

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Manage front of house services

Manage front of house services

Unit of competency
National Code
CUAFOH511
State Code
OAO67
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
20/12/2018
View on TGA
State Implementation and Classification
Approved Date
02/04/2019
Field of Education
080399 - Business And Management, N.e.c.
Original Release Date
02/04/2019
Nominal Hours
90
Description
This unit describes the skills and knowledge required to manage front of house services at venues during performances or events.Individuals who apply these skills are expected to display a high level of initiative, judgement and responsibility as they coordinate the set-up of venues prior to performances and manage on-site customer service.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Supervise the set-up of venue
  • 1.1 Check that required front of house services have been arranged
  • 1.2 Assess that venue set-up, facilities and equipment minimise risk of injury to patrons and allow easy access for people with disabilities
  • 1.3 Rectify situations that could potentially disrupt services during operating hours
  • 1.4 Provide briefings to personnel prior to opening venue
2. Monitor front of house services
  • 2.1 Open venue at scheduled opening times
  • 2.2 Monitor the provision of services and take prompt action to resolve problems
  • 2.3 Take responsibility for the resolution of escalated problems or complaints
  • 2.4 Greet patrons and provide special assistance as required
  • 2.5 Make clear and accurate public announcements
  • 2.6 Liaise with back of house personnel to maximise quality of service to patrons
  • 2.7 Assist with the workflow of service personnel
  • 2.8 Ensure all work is undertaken according to safety and security procedures
  • 2.9 Close and secure venue according to workplace procedures
3. Evaluate front of house services
  • 3.1 Complete and distribute documentation relating to service operation
  • 3.2 Involve team members in evaluations of front of house services and modify procedures accordingly
  • 3.3 Contribute to evaluations of venue services and implement recommendations aimed at improving overall effectiveness of front of house services
No information
No information
Replaces
State Code National Code Title Type
WI121 CUAFOH501 Manage front of house services Unit of competency