Unit of competency Outline
Date retreived
23/07/2026 6:01 PM AWST
23/07/2026 6:01 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Respond effectively to behaviours of concern
Respond effectively to behaviours of concern
Unit of competency
National Code
CHCCCS020
CHCCCS020
State Code
AVC57
AVC57
TGA Status
Current
Current
DTWD Status
Approved
Approved
State Implementation and Classification
Approved Date
22/01/2016
Field of Education
090513 - Counselling
Original Release Date
22/01/2016
Nominal Hours
15
Description
This unit describes the skills and knowledge required to respond effectively to behaviours of concern of people. Skills are associated with handling difficult incidents rather than managing ongoing behaviour difficulties.The unit applies to workers in any context exposed to difficult and challenging behaviour.The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.
Notes
Elements and Performance Criteria
1. Identify behaviour and plan response
- 1.1 Identify behaviours of concern in line with work role and organisation policies and procedures
- 1.2 Identify appropriate response to potential instances of behaviours of concern
- 1.3 Ensure planned responses to behaviours of concern maximise the availability of other appropriate staff and resources
- 1.4 Give priority to safety of self and others in responding to behaviours of concern
2. Apply response
- 2.1 Ensure response to instances of behaviours of concern reflect organisation policies and procedures
- 2.2 Seek assistance as required
- 2.3 Deal with behaviours of concern promptly, firmly and diplomatically in accordance with organisation policy and procedure
- 2.4 Use communication effectively to achieve the desired outcomes in responding to behaviours of concern
- 2.5 Select appropriate strategies to suit particular instances of behaviours of concern
3. Report and review incidents
- 3.1 Report incidents according to organisation policies and procedures
- 3.2 Review incidents with appropriate staff and offer suggestions appropriate to area of responsibility
- 3.3 Access and participate in available debriefing mechanisms and associated support and/or development activities
- 3.4 Seek advice and assistance from legitimate sources as and when appropriate
No information
No information
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| WD096 | HLTCSD306D | Respond effectively to behaviours of concern | Unit of competency |