Unit of competency Outline

Date retreived
23/07/2026 12:42 PM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Work effectively in the financial services industry

Work effectively in the financial services industry

Unit of competency
National Code
FNSINC301
State Code
AUR92
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
25/03/2015
View on TGA
State Implementation and Classification
Approved Date
16/09/2015
Field of Education
120505 - Work Practices Programmes
Original Release Date
16/09/2015
Nominal Hours
45
Description
This unit describes the skills and knowledge required to correctly interpret and apply industry and organisational procedures, guidelines, policies, ethical standards and sustainability requirements to day-to-day work in the financial services industry.It applies to individuals with the fundamental skills required to work in the financial services industry and underpins other units used in all sectors of the industry.Work functions in the occupational areas where this unit may be used are subject to regulatory requirements. Refer to the FNS Implementation Guide Companion Volume or the relevant regulator for specific guidance on requirements.
Notes
Elements and Performance Criteria
1. Work within industry guidelines, procedures and legislation
  • 1.1 Apply guidelines, procedures, legislation and codes of practice to financial services industry and determine effects on everyday work
  • 1.2 Recognise and follow workplace procedures and instructions for environmentally sustainable work practices, and suggest any potential improvements to appropriate personnel
  • 1.3 Carry out work tasks in accordance with specific organisational policy, guidelines and procedures
  • 1.4 Undertake work tasks to meet organisation’s philosophy, values and objectives in relation to customer service, professional practice and ethical principles
  • 1.5 Seek assistance from appropriate personnel to clarify application of guidelines, procedures and legislation, where necessary
2. Communicate in the workplace
  • 2.1 Use effective listening and speaking skills in verbal communications
  • 2.2 Respond to instructions or enquiries promptly and in accordance with organisational requirements
  • 2.3 Ensure presentation of written information meets organisational standards of style, format and accuracy in line with financial services industry
  • 2.4 Use communication to develop and maintain positive relationships, mutual trust and confidence
3. Work safely
  • 3.1 Follow established safety procedures when conducting work
  • 3.2 Identify designated persons to report queries and concerns about safety in the workplace
  • 3.3 Take action to eliminate workplace hazards or reduce risk
  • 3.4 Follow organisational procedures when responding to emergency incidents
4. Use workplace technology
  • 4.1 Access relevant information management systems and databases according to organisational procedures
  • 4.2 Use proprietary or organisational software effectively to develop workplace documents, input and extract data, and make calculations
5. Work in a team environment
  • 5.1 Provide support to team members to ensure work group goals are met
  • 5.2 Contribute constructively to work group goals and tasks
  • 5.3 Share information relevant to work with group to ensure designated goals are met
  • 5.4 Share opportunities for improvement of group activity with work group members
No information
No information
Replaces
State Code National Code Title Type
D4167 FNSINC301A Work effectively in the financial services industry Unit of competency
Replaced By
State Code National Code Title Type
OCI58 FNSINC311 Work together in the financial services industry Unit of competency