Qualification Outline
22/07/2026 5:42 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Certificate III in General Insurance
Certificate III in General Insurance
FNS30515
AVZ8
Deleted
Deleted
National Endorsed, State Implementation and Classification
Releases
| Release Version | Release Date | TGA Status | DTWD Status |
|---|---|---|---|
| 3.00 | 14/01/2016 | Current | Approved |
| 2.00 | 22/04/2015 | Replaced | Approved |
| 1.00 | 25/03/2015 | Replaced | Approved |
Description
This qualification is designed to reflect the job role of entry level employees working in general insurance environments who perform claims administration and customer service duties. Individuals at this level apply knowledge and skills to demonstrate autonomy and judgement and to take limited responsibility in known situations under general supervision. Work functions may include processing and issuing policies, processing and settling claims, responding to customer enquiries and maintaining a customer database.
Licensing/Regulatory Information
Work functions in the occupational areas where this qualification may be used are subject to regulatory requirements. Refer to the FNS Implementation Guide Companion Volume or the relevant regulator for specific guidance on requirements.
Schedule
Packaging Rules
Total number of units = thirteen (13)- five (5) core units plus
- eight (8) elective units
The elective units consist of:
- six (6) from Group A.
Of the remaining two (2) units:
- up to two (2) may be from Group A or B
- up to two (2) may be from Certificate III or Certificate IV in a currently endorsed training package or accredited course.
The elective units chosen must be relevant to the work outcome and meet local industry needs.
1. Core Units
All five (5) units must be completed.
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| AUL95 | BSBWHS201 | Contribute to health and safety of self and others | 15 | Unit of competency |
| AUR86 | FNSINC402 | Develop and maintain in-depth knowledge of products and services used by an organisation or sector | 40 | Unit of competency |
| AUK98 | BSBWOR204 | Use business technology | 30 | Unit of competency |
| AUR92 | FNSINC301 | Work effectively in the financial services industry | 45 | Unit of competency |
| AUH64 | BSBWOR203 | Work effectively with others | 20 | Unit of competency |
2. Group A Elective Units
At least six (6) units must be chosen from Group A.
Please refer to the packaging rules for the full details of available options.
3. Group B Elective Units
Up to two (2) units may be chosen from Group B.
Please refer to the packaging rules for the full details of available options.
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| AUJ37 | BSBCUE203 | Conduct customer engagement | 100 | Unit of competency |
| AUS92 | FNSSAM301 | Identify opportunities for cross-selling products and services | 30 | Unit of competency |
| AUL57 | BSBRKG304 | Maintain business records | 30 | Unit of competency |
| AUK60 | BSBCMM301 | Process customer complaints | 20 | Unit of competency |
| AUR43 | FNSIAD301 | Provide general advice on financial products and services | 30 | Unit of competency |
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| D704 | FNS30511 | Certificate III in General Insurance | Qualification |
No information
Entry Requirements
Nil.
Traineeships and Apprenticeships