Unit of competency Outline
Date retreived
22/07/2026 3:22 AM AWST
22/07/2026 3:22 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Undertake root cause analysis
Undertake root cause analysis
Unit of competency
National Code
MSS402084
MSS402084
State Code
OEQ22
OEQ22
TGA Status
Current
Current
DTWD Status
Approved
Approved
State Implementation and Classification
Approved Date
03/05/2023
Field of Education
080317 - Quality Management
Original Release Date
03/05/2023
Nominal Hours
30
Description
This unit describes the skills and knowledge required to use analysis tools and diagrams and/or charts in formal problem solving to root cause. This unit applies to individuals who are required, in their own work or as part of a formal or ad hoc team, to identify problems and their root causes; and to apply immediate fix and long term solutions. This unit applies to any organisation. No licensing or certification requirements exist at the time of publication. Relevant legislation, industry standards and codes of practice within Australia must be applied.
Notes
Elements and Performance Criteria
1. Recognise problem
- 1.1 Identify features or occurrences indicative of problem
- 1.2 Select and use tools and diagrams and/or charts to define problem
2. Implement quick fix
- 2.1 Recommend quick fix within own scope of competency and authority
- 2.2 Use technology or processes relevant to problem to implement quick fix
3. Determine root cause
- 3.1 Identify range of possible causes of problem
- 3.2 Gather data and other information to eliminate or confirm possible causes
- 3.3 Use available data and information to link causes and effects
- 3.4 Seek assistance to obtain additional information if problem is beyond own competency or authority
- 3.5 Identify root cause
4. Develop permanent solution
- 4.1 Identify options to eliminate root cause or break the cause tree
- 4.2 Evaluate options to identify most appropriate solution
- 4.3 Liaise with relevant people to gather ideas on solutions and implementation
- 4.4 Recommend or implement solution within limits of competency and authority.
- 4.5 Monitor impact of solution and report areas of suboptimal or negative impact
No information
No information
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| BAK40 | MSS402080 | Undertake root cause analysis | Unit of competency |