Unit of competency Outline

Date retreived
23/07/2026 1:22 AM AWST

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Manage services in a Business Transaction Centre

Manage services in a Business Transaction Centre

Unit of competency
National Code
FNSBNK502
State Code
AUQ64
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
25/03/2015
View on TGA
State Implementation and Classification
Approved Date
16/09/2015
Field of Education
081101 - Banking And Finance
Original Release Date
16/09/2015
Nominal Hours
60
Description
This unit describes the skills and knowledge required to provide leadership in, and management of, Business Transaction Centres (BTCs) and Rural Transaction Centres (RTCs) in regional and remote Australia and covers service design, staff support and management, setting performance targets, reporting and liaison with local communities. Services may be provided for a range of agencies. It applies to individuals who use a range of managerial techniques and leadership skills to plan and monitor the work of the team while taking responsibility for implementing and promoting strategic business activities.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Manage centre’s community relations
  • 1.1 Recognise and communicate role and purpose of BTC or RTC in providing services to local community, and its relationship to the organisation in which it is hosted, to staff, clients and community groups
  • 1.2 Support reporting, decision making and communication needs of centre’s community-based committee in effective and timely manner
  • 1.3 Establish and implement processes to determine and monitor range of products and services required by local community
2. Manage centre’s external relationships
  • 2.1 Prepare funding proposals for submission to the Australian Government in forms and timeframes that meet funding body requirements
  • 2.2 Manage sustainable business relationships with external agencies supported by centre in effective manner
  • 2.3 Prepare reports specified in funding agreement contracts and submit in required forms and timeframes
  • 2.4 Conduct communication and reporting processes with agencies supported through centre to agreed standards
3. Manage delivery of services
  • 3.1 Establish, implement and monitor processes to ensure compliance with legislative and regulatory environment relevant to centres
  • 3.2 Develop, implement and monitor budgets and operational plans in line with agreed organisational procedures
  • 3.3 Determine and monitor performance indicators for service provision, and seek and respond to feedback from staff about service provision and process improvements
  • 3.4 Identify and effectively manage facilities, support systems and resources required for delivery of services
  • 3.5 Identify training strategies to ensure staff are able to provide required products and services, and effectively manage their implementation
4. Lead centre staff
  • 4.1 Provide clear, unambiguous and concise instructions and directions to team members in line with stated performance indicators and identified needs
  • 4.2 Encourage, value and reward efforts and contributions of individuals to meeting centre goals
  • 4.3 Conduct regular team and individual appraisals
No information
No information
Replaces
State Code National Code Title Type
D4067 FNSBNK502A Manage services in a Business Transaction Centre Unit of competency
Replaced By
State Code National Code Title Type
OEC04 FNSBNK522 Manage services in a Business Transaction Centre Unit of competency