Qualification Outline
22/07/2026 9:41 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Diploma of Banking Services Management
Diploma of Banking Services Management
FNS50915
AVX9
Replaced
Transition (Replaced)
National Endorsed, State Implementation and Classification
Releases
| Release Version | Release Date | TGA Status | DTWD Status |
|---|---|---|---|
| 4.00 | 13/02/2018 | Current | Approved |
| 3.00 | 14/01/2016 | Replaced | Approved |
| 2.00 | 22/04/2015 | Replaced | Approved |
| 1.00 | 25/03/2015 | Replaced | Approved |
Description
This qualification is designed to reflect a range of the job roles with team and business result responsibilities in banking or other deposit taking institutions' customer contact centres or retail and/or commercial financial services environments. Individuals in these roles have autonomy in performing technical operations, apply solutions to a range of often complex problems, and research, analyse and evaluate information from a variety of sources. They apply initiative to plan, coordinate and evaluate their own work and provide guidance to others.
Licensing/Regulatory Information
No licensing or certification requirements apply to this qualification at the time of publication. However, some units will specify relevant licensing, legislative and/or regulatory requirements that impact on the unit. Refer to the FNS Implementation Guide Companion Volume for guidance on requirements.
Schedule
Packaging Rules
Total number of units = twelve (12)- five (5) core units plus
- seven (7) elective units
The elective units consist of:
- up to seven (7) from Group A, Group B, Group C or Group D
- maximum of three (3) may be from Group B
- up to three (3) may be from a Certificate IV, Diploma or Advanced Diploma in any currently endorsed training package or accredited course.
The elective units chosen must be relevant to the work outcome and meet local industry needs.
Units selected from other Training Packages or accredited courses must not duplicate units selected from or available within FNS Release 1 or BSB Release 1 Training Packages.
1. Core Units
All five (5) units must be completed.
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| AUR82 | FNSINC401 | Apply principles of professional practice to work in the financial services industry | 20 | Unit of competency |
| AUQ81 | FNSCUS501 | Develop and nurture relationships with clients, other professionals and third party referrers | 80 | Unit of competency |
| AUI60 | BSBINM401 | Implement workplace information system | 40 | Unit of competency |
| AUI44 | BSBMGT502 | Manage people performance | 50 | Unit of competency |
| AUH72 | BSBSMB405 | Monitor and manage small business operations | 50 | Unit of competency |
2. Group A Customer Relationship Building Elective Units
Up to seven (7) units may be chosen from Group A.
Please refer to the packaging rules for the full details of available options.
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| AUQ87 | FNSCUS505 | Determine client requirements and expectations | 60 | Unit of competency |
| AUQ95 | FNSCUS504 | Manage premium customer relationships | 60 | Unit of competency |
| AUM47 | BSBCUS501 | Manage quality customer service | 50 | Unit of competency |
| AUQ82 | FNSCUS502 | Monitor client requirements | 40 | Unit of competency |
| AUQ83 | FNSCUS503 | Review business performance | 50 | Unit of competency |
3. Group B Sales and Marketing Elective Units
A maximum of three (3) units may be chosen from Group B.
Please refer to the packaging rules for the full details of available options.
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| AUT00 | FNSSAM501 | Apply advanced selling techniques to selling of financial products and services | 50 | Unit of competency |
| AUS97 | FNSSAM502 | Assess market needs | 60 | Unit of competency |
| AUI00 | BSBMKG501 | Identify and evaluate marketing opportunities | 50 | Unit of competency |
| AUK27 | BSBSLS502 | Lead and manage a sales team | 40 | Unit of competency |
| AUT13 | FNSSAM503 | Monitor market opportunities | 30 | Unit of competency |
4. Group C Commercial and Retail Lending Elective Units
Up to seven (7) units may be chosen from Group C.
Please refer to the packaging rules for the full details of available options.
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| AUQ63 | FNSCRD402 | Establish and maintain appropriate security | 20 | Unit of competency |
| AUQ62 | FNSBNK501 | Manage banking and service strategy for small business customers | 80 | Unit of competency |
| AUQ64 | FNSBNK502 | Manage services in a Business Transaction Centre | 60 | Unit of competency |
| AUQ85 | FNSCRD503 | Promote understanding of the role and effective use of consumer credit | 50 | Unit of competency |
5. Group D General Business Elective Units
Up to seven (7) units may be chosen from Group D.
Please refer to the packaging rules for the full details of available options.
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| S725 | FNS50910 | Diploma of Banking Services Management | Qualification |
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| BFE9 | FNS50920 | Diploma of Banking Services Management | Qualification |
No information
Entry Requirements
Nil.
Traineeships and Apprenticeships