Unit of competency Outline
Date retreived
23/07/2026 9:26 AM AWST
23/07/2026 9:26 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Communicate effectively in an automotive workplace
Communicate effectively in an automotive workplace
Unit of competency
National Code
AURAFA003
AURAFA003
State Code
AXE85
AXE85
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
13/07/2016
Field of Education
120505 - Work Practices Programmes
Original Release Date
13/07/2016
Nominal Hours
20
Description
This unit describes the performance outcomes required to communicate in an automotive workplace. It involves communicating effectively by conveying and receiving information using verbal and non-verbal techniques and correct automotive technical terminology.It applies to those working in the automotive service and repair industry.No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Prepare to communicate
- 1.1 Purpose of communication is established and relevant information is identified
- 1.2 Non-verbal information is examined and interpreted, as required
- 1.3 Suitable communication method is chosen to suit audience and purpose
- 1.4 Relevant information is prepared and prioritised in a logical manner
2. Participate in routine verbal communication
- 2.1 Information is conveyed clearly in verbal exchanges using language, tone and pace appropriate to audience and purpose
- 2.2 Automotive terminology, including vehicle and component descriptions, is used accurately and according to industry conventions
- 2.3 Verbal exchanges with others are conducted in a courteous and professional manner
- 2.4 Active listening and questioning techniques are used to clarify and confirm understanding
- 2.5 Own opinions are clearly expressed and those of others are listened to without interruption
3. Carry out routine written and non-verbal communication
- 3.1 Accurate and factual information is conveyed clearly in written and other non-verbal communication
- 3.2 Non-verbal techniques appropriate to the situation are used effectively in interactions with others
- 3.3 Intended meaning is clarified with recipients as required
4. Operate workplace communication system
- 4.1 Workplace communication device appropriate for the task is selected according to workplace procedures
- 4.2 Key functions of workplace communication system are used according to equipment specifications and workplace procedures
5. Contribute to workplace communication
- 5.1 Requests for information from colleagues are responded to in a timely manner
- 5.2 Contributions are made to work group activities and meetings
- 5.3 Clarification is sought from supervisor or colleagues relating to instructions or information as required
- 5.4 Feedback from supervisor or colleagues is sought and incorporated into own communication
No information
No information
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| WF012 | AURAFA2003 | Communicate effectively in an automotive workplace | Unit of competency |
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| OCK55 | AURAFA103 | Communicate effectively in an automotive workplace | Unit of competency |