Unit of competency Outline

Date retreived
23/07/2026 4:47 PM AWST

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Support employee and industrial relations procedures

Support employee and industrial relations procedures

Unit of competency
National Code
BSBWRK411
State Code
AUJ32
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
25/03/2015
View on TGA
State Implementation and Classification
Approved Date
15/09/2015
Field of Education
080309 - Industrial Relations
Original Release Date
15/09/2015
Nominal Hours
40
Description
This unit describes the skills and knowledge required to communicate and implement industrial relations policies and procedures to effectively represent organisations/employers. It applies to individuals who work in support positions, assisting others in dealing with industrial relations conflicts and issues. No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Communicate and implement organisation’s industrial relations policies and procedures
  • 1.1 Source and disseminate relevant legislation, agreements, policies and procedures to relevant persons and groups
  • 1.2 Implement agreements, policies and procedures according to site, enterprise and statutory requirements
  • 1.3 Support strategies to effectively communicate with relevant persons and groups on industrial relations matters
  • 1.4 Promote the organisation’s industrial relations procedures to relevant persons and groups
  • 1.5 Represent the organisation appropriately in discussions with key stakeholders
2. Assist in minimising industrial relations conflict
  • 2.1 Monitor the implementation of industrial relations policies and procedures
  • 2.2 Process documentation and report to management and other relevant parties about potential industrial relations conflicts
  • 2.3 Support managers to contain industrial relations conflicts and deal with grievances and disputes, within limits of own authority
  • 2.4 Work with employees to resolve personal grievances and prevent escalation of industrial relations conflicts
  • 2.5 Work under supervision to source specialist industrial relations expertise
3. Enhance industrial relations
  • 3.1 Trial and implement strategies to monitor the implementation of the organisation’s industrial relations policies and procedures
  • 3.2 Implement strategies to facilitate feedback on the industrial climate
  • 3.3 Implement strategies to strengthen relationships with relevant persons and groups
  • 3.4 Provide information and feedback to management on industrial relations
  • 3.5 Provide information and advice to relevant persons and groups
No information
No information
Replaces
State Code National Code Title Type
WG109 BSBWRK411A Support employee and industrial relations procedures Unit of competency
Replaced By
State Code National Code Title Type
OCF57 BSBHRM412 Support employee and industrial relations Unit of competency