Elements and Performance Criteria

Type of work role should consider:
Level of responsibility
Organisational guidelines
Individual awards and benchmarks
Legislation relevant to work area
Accreditation standards

Organisational policy on confidentiality may relate to:
Storage of records
Destruction of records
Access to records
Release of information

Organisational procedures, policies, awards, standards and legislation may include:
Australian Council on Healthcare Standards
Home and Community Care Standards
NATA accreditation
National Health and Medical Research Council (NHMRC) guidelines for infection control in health care settings
Federal and State legislation
Quality management policy and practice
Current Australian Standards
Aged care accreditation standards
Accreditation and service provision standards of other relevant industry organisations
Relevant health regulations and guidelines, policies and procedures, including child protection

Employee rights and responsibilities may relate to:
Duty of care responsibilities
Leave entitlements
Attendance requirements
Obeying lawful orders
Confidentiality and privacy of organisational, patient and colleague information
Adherance to OHS
Protection from discrimination and sexual harassment in the workplace
The right to union representation

Employer rights and responsibilities may relate to:
Legislative requirements for employee dismissal ie Workplace Relations Act
Legislative requirements to provide a safe work environment free from discrimination and sexual harassment (see State and Commonwealth anti-discrimination legislation)
Enterprise workplace agreements
Relevant State and Territory employment legislation, ie. wage rates, employment conditions

Personal hygiene may include:
Washing hands according to specified standards
Standard and additional precautions
Clean uniforms worn correctly

Personal protective equipment (PPE) may include:
Gowns
Sterile and non sterile gloves including heavy duty
Eyewear
Plastic aprons
Overalls
Enclosed footwear
Masks

Quality activities may include:
Reporting and implementing suggested improvements
Seeking and utilising customer feedback
Monitoring tasks
Responding to surveys and questionnaires
Assessing/observing/measuring environmental factors
Checking equipment

Designated knowledge/skill development may include:
Hazard control
OHS
Manual handling
First Aid
Cultural awareness
Infection control
Cardiopulmonary resuscitation emergency response and notification protocols
Fire emergency response procedures for notification and containment of fire, use of fire fighting equipment and fire safety procedures
Security procedures
Quality improvement policy and practice
Discrimination, harassment and bullying in the workplace
Formal and informal resolution of grievances
Waste management
Customer service
Communication, conflict resolution
Others

Critical aspects of assessment:
Demonstrated knowledge of the ramifications of breaches of confidentiality, policies and legislation
Demonstrated knowledge of ramifications of infections control breaches
Identification and reporting of workplace hazards and poisons as applied to broad OHS area
Fire safety and emergency response procedures
Identification of own responsibilities within the workplace
Compliance with organisational procedures, policies, awards, standards and legislation relevant to a worker operating under supervision within the health industry
Problems reported according to organisational policy and procedures

Essential knowledge required includes:
Knowledge of relevant legislation including those relating to OHS
Role and function of the organisation, and relevance to specific work role
Fire safety procedures
Emergency response procedures
Security procedures
Purpose of accreditation process and quality improvement practice
Knowledge of relevant organisational procedures, policies, awards, standards and legislation and how to access them
Knowledge of one's terms and conditions of employment
Ethical and legal implications of work

Essential skills required includes:
Functional literacy skills needed for written and oral information about workplace requirements
Communication skills to seek clarification of tasks and to interpret and follow instructions
Operate fire fighting equipment
Ability to follow correct hygiene/infection control procedures
Problem solving skills to constructively achieve planned outcomes

Resource implications:
Resource requirements include all the relevant resources commonly provided in the health service setting. Specific tools may include:
Relevant policies and procedures manuals, legislation and standards
Organisation's mission statement, strategic and business plan
Other documentation relevant to the work context such as:
Organisational charts
Floor plans
Instructions for the use of equipment
Specific instructions for staff
Emergency response procedures
Fire safety policies and procedures
Security procedures
Relevant human resource management policies and procedures
Relevant accreditation standards
Quality improvement policies
Customer service standards and policy
Waste management policies and procedures

Method of assessment:
Assessment may include:
Observation of work performance
Written tasks
Interview and questioning
Authenticated portfolio/log book
Supporting statement of supervisor(s)
Authenticated evidence of relevant work experience and/or formal/informal learning

Context of assessment:
This unit is most appropriately assessed in the workplace or a simulated workplace environment under the normal range of work conditions.

To establish consistency assessment should be conducted on more than one occasion to cover a variety of circumstances.

A diversity of assessment tasks is essential for holistic assessment.