Unit of competency Outline

Date retreived
22/07/2026 9:25 PM AWST

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Use a computerised reservations or operations system

Use a computerised reservations or operations system

Unit of competency
National Code
SITTTVL007
State Code
OEA93
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
10/06/2022
View on TGA
State Implementation and Classification
Approved Date
18/10/2022
Field of Education
080905 - Practical Computing Skills
Original Release Date
18/10/2022
Nominal Hours
120
Description
This unit describes the performance outcomes, skills and knowledge required to use a computerised reservations or operations system to create, maintain and administer bookings for products and services. The unit covers the required computer skills to use all system functions and capabilities and not the related sales skills, which are found in other units.The unit applies to any business operating in the travel industry and any computerised system used to manage international or domestic product sales.It applies to frontline sales and operations personnel who operate with some level of independence and under limited supervision. This includes travel consultants, inbound tour coordinators, reservations sales agents and owner-operators of small travel organisations.The skills in this unit of competency must be applied in accordance with Commonwealth and State/Territory legislation, Australian standards and industry codes of practice.No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Access and manipulate system information.
  • 1.1. Access and interpret system displays.
  • 1.2. Use system features to access information required to administer reservations.
2. Use computer system features to create and administer reservations.
  • 2.1. Check availability of required product or service according to system functions.
  • 2.2. Create new reservations containing accurate customer details.
  • 2.3. Input customer details in the format required by the system.
  • 2.4. Retrieve bookings using the format required by the system.
  • 2.5. Make and save accurate updates and amendments to reservations.
  • 2.6. Reinstate, duplicate or split reservations as required.
  • 2.7. Save, print and file required reservation details.
3. Send and receive communications.
  • 3.1. Create and process accurate communications to industry colleagues using system functions.
  • 3.2. Access and interpret communications from industry colleagues.
4. Administer sales and operations functions using the system.
  • 4.1. Use system capabilities to manage the particular sales or operational need.
  • 4.2. Use system capabilities to manage required accounting processes for reservations.
  • 4.3. Produce reports to meet sales and operational needs.
  • 4.4. Minimise use of printed materials and maximise electronic transmission and record keeping to reduce waste.
No information
No information
Replaces
State Code National Code Title Type
AWQ85 SITTTSL010 Use a computerised reservations or operations system Unit of competency