Unit of competency Outline

Date retreived
23/07/2026 7:20 PM AWST

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Recognise and respond to crisis situations

Recognise and respond to crisis situations

Unit of competency
National Code
CHCCCS019
State Code
AVC58
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
06/08/2015
View on TGA
State Implementation and Classification
Approved Date
22/01/2016
Field of Education
090501 - Social Work
Original Release Date
22/01/2016
Nominal Hours
40
Description
This unit describes the skills and knowledge required to recognise situations where people may be in imminent crisis, and then to work collaboratively to minimise any safety concerns and make plans to access required support services.This unit applies to any community services worker involved in crisis intervention. Management of the crisis may involve face-to-face, telephone or remote contact with persons involved.The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.
Notes
Elements and Performance Criteria
1. Identify imminent crisis situations
  • 1.1 Recognise and respond to signs indicating that there may be safety issues for people
  • 1.2 Consider indicators from direct and indirect communications that suggest the presence of safety issues
  • 1.3 Ask directly about safety issues whenever there are grounds for concern, and take immediate action based on organisation’s procedures
2. Address immediate safety concerns
  • 2.1 Listen empathetically to details of current crisis situation
  • 2.2 Affirm and strengthen links to safety and living
  • 2.3 Provide structure and strategies for dealing with the immediate crisis through enabling thoughts and behaviours
  • 2.4 Balance collaboration and direction according to the person’s current capacity for decision-making and coping
  • 2.5 Identify and agree actions to reduce immediate danger and risk to others, including mobilisation of emergency assistance as required
  • 2.6 Confirm that actions are legal, ethical, consistent with organisation policy and meet duty of care requirements
  • 2.7 Seek advice or assistance from supervisor as required
3. Provide referral for crisis intervention support
  • 3.1 Empower person to make informed choices about further help
  • 3.2 Explore possible barriers to seeking or accepting help and develop responses
  • 3.3 Develop a plan with the individual that includes agreed first steps to access and use informal supports and professional help
  • 3.4 Refer to appropriate professionals as required
  • 3.5 Complete and maintain accurate documentation
4. Care for self
  • 4.1 Recognise and minimise risks to self associated with crisis support
  • 4.2 Identify and respond to the need for supervision and debriefing
No information
No information
Replaces
State Code National Code Title Type
WC865 CHCCS514B Recognise and respond to individuals at risk Unit of competency
State Code National Code Title Type
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