Unit of competency Outline

Date retreived
23/07/2026 1:13 PM AWST

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Record and implement client instructions

Record and implement client instructions

Unit of competency
National Code
FNSCUS506
State Code
AUQ89
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
25/03/2015
View on TGA
State Implementation and Classification
Approved Date
16/09/2015
Field of Education
080501 - Sales
Original Release Date
16/09/2015
Nominal Hours
60
Description
This unit describes the skills and knowledge required to accurately record and implement instructions regarding financial investments from a range of clients including direct, shareholder, member, organisation, stockbroker, trustee, agent and intermediary, and provide appropriate after sales service.It applies to individuals who may provide leadership and responsibility for their own and others’ work outcomes. No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Execute instructions to satisfy client requirements
  • 1.1 Identify clients adequately, obtain client requirements and confirm instructions are given in good faith
  • 1.2 Document client instructions promptly and accurately in accordance with organisational policy and guidelines, confidentiality requirements, and with relevant legislation or industry codes of practice
  • 1.3 Action client instructions with relevant personnel or section in accordance with client requirements, organisational policy and guidelines, confidentiality requirements, and relevant legislation or industry codes of practice
2. Review and monitor implementation of client instructions
  • 2.1 Review and monitor terms and conditions of agreed options and investment strategies for consistency with client instructions
  • 2.2 Monitor and review implementation strategies and actions regularly to ensure compliance with client instructions
  • 2.3 Update clients regularly on the implementation and administration of their agreed investment strategies and instructions to ensure no breaches of agreement or anomalies occur
  • 2.4 Advise clients of changes to markets, legislative or organisational requirements or guidelines where appropriate
3. Provide additional/after sales service
  • 3.1 Review client documentation and information periodically to determine areas and extent of additional after sales service that can be provided
  • 3.2 Use identified marketing strategies to communicate potential additional after sales service to clients
  • 3.3 Provide defined additional after sales service with client agreement
  • 3.4 Identify and address areas of client dissatisfaction promptly in a professional and ethical manner, in accordance with organisational policy and guidelines, confidentiality requirements, and relevant legislation or industry codes of practice
No information
No information
Replaces
State Code National Code Title Type
D4100 FNSCUS506A Record and implement client instructions Unit of competency
Replaced By
State Code National Code Title Type
OCI50 FNSCUS516 Record and implement client instructions Unit of competency