Unit of competency Outline

Date retreived
22/07/2026 11:05 PM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Promote automotive products and services

Promote automotive products and services

Unit of competency
National Code
AURSCA006
State Code
AXB25
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
14/04/2016
View on TGA
State Implementation and Classification
Approved Date
13/07/2016
Field of Education
080501 - Sales
Original Release Date
13/07/2016
Nominal Hours
20
Description
This unit describes the performance outcomes required to promote automotive products and services. It involves applying a high level of product or service knowledge, promoting products and services to current and potential customers, establishing on-selling opportunities in a sales situation, and recommending complementary products and services to customers.It applies to those working in the automotive sales and service industry.No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Develop knowledge of automotive products and services
  • 1.1 Use, purpose and application of products and services are researched and clarified as required
  • 1.2 Comparisons between available products and services, including complementary products and services, are researched and interpreted
  • 1.3 Workplace promotional and marketing activities relevant to products and services are researched and interpreted
2. Identify and match customer needs to products and services
  • 2.1 Customer buying motives and requirements are determined through questioning, active listening and non-verbal communication cues
  • 2.2 Customer is guided to product or service that matches their identified buying motives and requirements
  • 2.3 Features and benefits of product or service and relevance to customer requirements are explained and highlighted
  • 2.4 Demonstrations are conducted and aligned to customer buying motives and requirements according to workplace marketing and sales practices
  • 2.5 Selling techniques are used according to workplace procedures and legal requirements
3. Maximise sales opportunities
  • 3.1 Opportunities for making additional sales are recognised and applied
  • 3.2 On-sell opportunities are assessed through knowledge of customer needs and available complementary automotive products and services
  • 3.3 Customer need and interest in additional or complementary products and services are determined
  • 3.4 Benefits of additional or complementary products and services are discussed and promoted to customer
No information
No information
Replaces
State Code National Code Title Type
WF359 AURSCA2006 Promote products and services Unit of competency
Replaced By
State Code National Code Title Type
OCL57 AURSCA106 Promote automotive products and services Unit of competency