Elements and Performance Criteria

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Particular situation may involve:
event organisation, including:
citizenship ceremonies
civic receptions
formal parades
freedom of city ceremonies
national day receptions
private functions
general business administration
issuing marketing materials reflecting correct titles of dignitaries
meeting the requirements of dignitaries and officials
meeting the requirements of entertainers and masters of ceremony.
Sources of protocol information may include:
Aboriginal Land Councils
Australia Day Councils
customers, clients, their agents and personal assistants
federal, state or territory, and local government protocol departments
Internet
libraries
Office of the United Nations.
Specific work activities may involve:
addressing and introducing dignitaries and officials
correspondence to dignitaries and officials
issuing invitations
liaison with dignitaries and officials
preparing:
briefing papers
marketing materials
running sheets
providing various services during the conduct of an event, including onsite management and service of food and beverage.
Products and services may include:
accommodation
events
functions
meetings
tours.
Opportunities to update protocol knowledge may include:
informal networking with colleagues
Internet research
reading relevant journals.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
source accurate information on multiple and diverse protocol requirements
use protocol for diverse oral and written purposes
integrate knowledge of protocol when organising business activities.
Context of and specific resources for assessment
Assessment must ensure use of:
current protocol information.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
direct observation, using roles plays, of the individual addressing and introducing dignitaries and officials
activities to assess the individual’s ability to:
source information on protocol
coordinate the use of correct protocol for the delivery of products and services
evaluation of documents prepared by the individual which include use of protocol:
briefing papers
correspondence to dignitaries and officials
invitations
marketing materials
running sheets
written or oral questioning to assess knowledge of key sources of information on protocol and protocols for different situations
review of portfolios of evidence and thirdparty workplace reports of onthejob performance by the individual.
Guidance information for assessment
The assessor should design integrated assessment activities to holistically assess this unit with other units relevant to the industry sector, workplace and job role, for example:
SITTGDE401 Coordinate and operate tours
SITTTSL201 Operate an online information system
SITXEVT401 Plan inhouse events or functions
SITXMPR401 Coordinate production of brochures and marketing materials.