Qualification Outline
22/07/2026 4:47 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Certificate IV in Holiday Parks and Resorts
Certificate IV in Holiday Parks and Resorts
SIT40812
J449
Replaced
Replaced
National Endorsed, State Implementation and Classification
Releases
| Release Version | Release Date | TGA Status | DTWD Status |
|---|---|---|---|
| 3.00 | 30/07/2013 | Current | Approved |
Description
This qualification reflects the role of skilled operators who use sound knowledge of industry operations and a broad range of supervisory skills to plan, monitor and evaluate the work of a team. They operate independently or with limited guidance from others and use discretion to solve non-routine problems.
Job roles
This qualification provides a pathway to work as a supervisor in holiday parks and resorts. This may be in a specialised area such as front office, housekeeping or grounds maintenance, or involve multi-skilling across different operational areas.
Possible job titles include:
assistant manager
front office supervisor
grounds and maintenance supervisor
operations supervisor.
Schedule
Packaging Rules
ENTRY REQUIREMENTSEntry to SIT40812 Certificate IV in Holiday Parks and Resorts is open to individuals who are able to demonstrate holiday parks and resorts industry knowledge, customer service and operational skills. The individual must either:
1) Be formally assessed through a training program or recognition process, against one of the unit clusters below:
- Front office
- Grounds maintenance
- Housekeeping
OR
2) Have relevant holiday parks and resorts industry employment experience. A job that has involved the application of skills described in one of the unit clusters would be a satisfactory indicator for entry. A determination need not involve a formal process of measuring, evaluating or recording performance against the units of competency.
PACKAGING RULES
Ten (10) units must be completed:
- six (6) core units
- four (4) elective units consisting of:
- two (2) units from the elective units listed in the qualification outline
- two (2) units from the elective units listed in the qualification outline, elsewhere in SIT12 Training Package, or any other current Training Package or accredited course.
The selection of electives must be guided by the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification.
1. Core Units
All six (6) units must be completed.
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| WF784 | SITXHRM301 | Coach others in job skills | 30 | Unit of competency |
| WF814 | SITXWHS401 | Implement and monitor work health and safety practices | 30 | Unit of competency |
| WF774 | SITXFIN401 | Interpret financial information | 20 | Unit of competency |
| WF786 | SITXHRM402 | Lead and manage people | 60 | Unit of competency |
| WF751 | SITXCOM401 | Manage conflict | 20 | Unit of competency |
| WF802 | SITXMGT401 | Monitor work operations | 40 | Unit of competency |
2. Elective Units
At least two (2) units must be chosen from the elective units listed.
Please refer to the packaging rules for the full details of available options.
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| W731 | SIT40809 | Certificate IV in Holiday Parks and Resorts | Qualification |
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| AZU6 | SIT40316 | Certificate IV in Holiday Parks and Resorts | Qualification |
VET Info Notes
Entry Requirements
Entry to SIT40812 Certificate IV in Holiday Parks and Resorts is open to individuals who are able to demonstrate holiday parks and resorts industry knowledge, customer service and operational skills. The individual must either:
Be formally assessed through a training program or recognition process, against one of the unit clusters below.
OR
Have relevant holiday parks and resorts industry employment experience. A job that has involved the application of skills described in one of the unit clusters would be a satisfactory indicator for entry. A determination need not involve a formal process of measuring, evaluating or recording performance against the units of competency.
The unit clusters for different pathways are as follows:
Front office pathway
BSBSUS201A Participate in environmentally sustainable work practices
BSBWOR202A Organise and complete daily work activities
SITHACS303 Provide accommodation reception services
SITTIND202 Source and use information on the holiday park and resort industry
SITTTSL305 Process reservations
SITXCCS303 Provide service to customers
SITXCOM201 Show social and cultural sensitivity
SITXWHS301 Identify hazards, assess and control safety risks
Grounds maintenance pathway
BSBSUS201A Participate in environmentally sustainable work practices
BSBWOR202A Organise and complete daily work activities
RIISAM204B Operate small plant and equipment
SIFCBGM001 Provide general grounds care
SIFCBGM002 Maintain property and structures
SITTIND202 Source and use information on the holiday park and resort industry
SITXCCS303 Provide service to customers
SITXCOM201 Show social and cultural sensitivity
SITXWHS301 Identify hazards, assess and control safety risks
Housekeeping pathway
BSBSUS201A Participate in environmentally sustainable work practices
BSBWOR202A Organise and complete daily work activities
SITHACS101 Clean premises and equipment
SITHACS201 Provide housekeeping services to guests
SITHACS202 Prepare rooms for guests
SITTIND202 Source and use information on the holiday park and resort industry
SITXCCS303 Provide service to customers
SITXCOM201 Show social and cultural sensitivity
SITXWHS301 Identify hazards, assess and control safety risks
Traineeships and Apprenticeships