Qualification Outline
22/07/2026 5:44 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Diploma of Travel and Tourism
Diploma of Travel and Tourism
SIT50112
J450
Replaced
Replaced
National Endorsed, State Implementation and Classification
Releases
| Release Version | Release Date | TGA Status | DTWD Status |
|---|---|---|---|
| 3.00 | 30/07/2013 | Current | Approved |
Description
This qualification reflects the role of individuals who use sound knowledge of industry operations and a broad range of managerial skills to coordinate tourism and travel operations or marketing and product development activities. They operate independently, have responsibility for others and make a range of operational business decisions.
Job roles
This qualification provides a pathway to work in any sector of the tourism and travel industry as a departmental or small business manager. This qualification allows for multiskilling and for specialisation in either operations management or marketing and product development.
Possible job titles include:
manager:
inbound groups
inbound sales
incentives
tour operations
marketing
operations
product
reservations
retail travel agency
sales
visitor information.
Schedule
Packaging Rules
ENTRY REQUIREMENTSEntry to this qualification is open to individuals who are able to demonstrate tourism and travel industry knowledge, customer service and operational skills. The individual must either:
1) Be formally assessed through a training program or recognition process, against one of the unit clusters below:
- Events
- Guiding
- Inbound wholesaling
- Retail travel and outbound wholesaling
- Tourism operations (office-based)
- Visitor information
OR
2) Have relevant tourism and travel industry employment experience. A job that has involved the application of skills described in one of the unit clusters would be a satisfactory indicator for entry. A determination need not involve a formal process of measuring, evaluating or recording performance against the units of competency.
PACKAGING RULES
Seventeen (17) units must be completed:
- ten (10) core units
- seven (7) elective units, consisting of:
- four (4) units from the elective units listed in the qualification outline
- three (3) units from the elective units listed in the qualification outline, elsewhere in SIT12 Training Package, or any other current Training Package or accredited course.
The selection of electives must be guided by the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification.
1. Core Units
All ten (10) units must be completed.
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| WF803 | SITXMGT501 | Establish and conduct business relationships | 60 | Unit of competency |
| WF814 | SITXWHS401 | Implement and monitor work health and safety practices | 30 | Unit of competency |
| WF774 | SITXFIN401 | Interpret financial information | 20 | Unit of competency |
| WF786 | SITXHRM402 | Lead and manage people | 60 | Unit of competency |
| WF751 | SITXCOM401 | Manage conflict | 20 | Unit of competency |
| WF775 | SITXFIN402 | Manage finances within a budget | 30 | Unit of competency |
| WF746 | SITXCCS501 | Manage quality customer service | 60 | Unit of competency |
| WF802 | SITXMGT401 | Monitor work operations | 40 | Unit of competency |
| WF776 | SITXFIN501 | Prepare and monitor budgets | 50 | Unit of competency |
| D1056 | BSBWRT401A | Write complex documents | 50 | Unit of competency |
2. Elective Units
At least four (4) units must be chosen from the elective units listed.
Please refer to the packaging rules for the full details of available options.
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| S618 | SIT50107 | Diploma of Tourism | Qualification |
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| AZU0 | SIT50116 | Diploma of Travel and Tourism Management | Qualification |
VET Info Notes
Entry Requirements
Entry to this qualification is open to individuals who are able to demonstrate tourism and travel industry knowledge, customer service and operational skills. The individual must either:
Be formally assessed through a training program or recognition process, against one of the unit clusters below.
OR
Have relevant tourism and travel industry employment experience. A job that has involved the application of skills described in one of the unit clusters would be a satisfactory indicator for entry. A determination need not involve a formal process of measuring, evaluating or recording performance against the units of competency.
The unit clusters for different pathways are as follows:
Events pathway
SITTIND201 Source and use information on the tourism and travel industry
SITTTSL202 Access and interpret product information
SITTTSL306 Book supplier services
SITTTSL308 Use a computerised reservations or operations system
SITXCCS401 Enhance the customer service experience
SITXCOM201 Show social and cultural sensitivity
SITXEVT301 Access information on event operations
Guiding pathway
SITTGDE301 Work as a guide
SITTGDE303 Lead tour groups
SITTGDE304 Prepare and present tour commentaries or activities
SITTGDE305 Develop and maintain the general and regional knowledge required by guides
SITTIND201 Source and use information on the tourism and travel industry
SITXCCS401 Enhance the customer service experience
SITXCOM201 Show social and cultural sensitivity
SITXWHS301 Identify hazards, assess and control safety risks
Inbound tour wholesaling pathway
SITTIND201 Source and use information on the tourism and travel industry
SITTTSL202 Access and interpret product information
SITTTSL302 Provide advice on Australian destinations
SITTTSL303 Sell tourism products and services
SITTTSL304 Prepare quotations
SITTTSL306 Book supplier services
SITTTSL307 Process travel-related documentation
SITTTSL308 Use a computerised reservations or operations system
SITXCCS401 Enhance the customer service experience
SITXCOM201 Show social and cultural sensitivity
Retail travel and outbound wholesaling pathway
SITTIND201 Source and use information on the tourism and travel industry
SITTTSL202 Access and interpret product information
SITTTSL301 Provide advice on international destinations
SITTTSL302 Provide advice on Australian destinations
SITTTSL303 Sell tourism products and services
SITTTSL304 Prepare quotations
SITTTSL306 Book supplier services
SITTTSL307 Process travel-related documentation
SITTTSL308 Use a computerised reservations or operations system
SITTTSL310 Construct normal international airfares
SITTTSL311 Construct promotional international airfares
SITXCCS401 Enhance the customer service experience
SITXCOM201 Show social and cultural sensitivity
Tourism operations (office-based pathway)
SITTIND201 Source and use information on the tourism and travel industry
SITTTSL201 Operate an online information system
SITTTSL202 Access and interpret product information
SITTTSL306 Book supplier services
SITTTSL307 Process travel-related documentation
SITTTSL308 Use a computerised reservations or operations system
SITXCCS401 Enhance the customer service experience
SITXCOM201 Show social and cultural sensitivity
Visitor information services pathway
SITTIND201 Source and use information on the tourism and travel industry
SITTTSL201 Operate an online information system
SITTTSL202 Access and interpret product information
SITTTSL302 Provide advice on Australian destinations
SITTTSL303 Sell tourism products and services
SITTTSL306 Book supplier services
SITTTSL307 Process travel-related documentation
SITXCCS201 Provide visitor information
SITXCCS401 Enhance the customer service experience
SITXCOM201 Show social and cultural sensitivity
Traineeships and Apprenticeships
