Unit of competency Outline

Date retreived
22/07/2026 5:54 AM AWST

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Communicate effectively as a workplace leader

Communicate effectively as a workplace leader

Unit of competency
National Code
BSBLDR412
State Code
OCF96
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
19/10/2020
View on TGA
State Implementation and Classification
Approved Date
16/03/2021
Field of Education
120505 - Work Practices Programmes
Original Release Date
16/03/2021
Nominal Hours
35
Description
This unit describes the skills and knowledge required to communicate effectively as a workplace leader, including understanding the context, choosing methods of communication to suit the audience, and following up.The unit applies to managers, supervisors and team leaders required to communicate with other persons within the workplace. Communication skills cover a range of methods and contexts within principally structured environments.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Prepare for communication
  • 1.1 Identify purpose and audience for communication
  • 1.2 Identify the desired outcome of the communication
  • 1.3 Evaluate available methods of communication according to task requirements and organisational business policies and procedures
  • 1.4 Identify potential barriers to effective communication and develop solutions to minimise impact
2. Engage in communication
  • 2.1 Communicate using media and format relevant to the context
  • 2.2 Use respectful and positive approaches to communications
  • 2.3 Employ two-way processes to ensure receipt and acknowledgement of message
  • 2.4 Provide opportunities to clarify and confirm understanding
3. Review communication
  • 3.1 Maintain record of the communication process and outcomes according to organisational policies and procedures
  • 3.2 Identify follow up actions and communicate to relevant persons
  • 3.3 Seek feedback on communication processes from all parties
  • 3.4 Identify and incorporate opportunities to improve leadership communication processes
No information
No information
Replaces
State Code National Code Title Type
AUK38 BSBLDR401 Communicate effectively as a workplace leader Unit of competency