Unit of competency Outline
Date retreived
22/07/2026 11:51 PM AWST
22/07/2026 11:51 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Issue contract of insurance
Issue contract of insurance
Unit of competency
National Code
FNSISV303A
FNSISV303A
State Code
D4225
D4225
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
21/02/2012
Field of Education
081103 - Insurance And Actuarial Studies
Original Release Date
21/02/2012
Nominal Hours
20
Description
This unit describes the performance outcomes, skills and knowledge required to gather necessary information and issue a new policy/contract of insurance in response to requests for quotes, new policies, or interim cover (cover note) in standard situations. It also covers cancelling a policy at the customer's request.This unit is applicable to individuals working within enterprises and job roles subject to licensing, legislative, regulatory or certification requirements including legislation administered by the Australian Securities and Investments Commission (ASIC).
Notes
Elements and Performance Criteria
1. Identify and clarify the customer's request
- 1.1. Customer's requirements are identified
- 1.2. All necessary information is elicited from the customer
- 1.3. Data on insurance proposal is gathered within timelines required by organisation
- 1.4. Underwriter's terms and conditions are applied
- 1.5. Risk information advised by client is verified
- 1.6. Survey requirements are implemented if applicable
2. Issue insurance contact
- 2.1. Terms and conditions of contract are specified in line with organisation guidelines, policies and procedures
- 2.2. If request falls outside the organisation guidelines, decision is referred to the appropriate person
- 2.3. Contract documentation is completed and reviewed to ensure it meets legislative requirements
- 2.4. Contract is checked for accuracy and omissions according to operating procedures
- 2.5. Cover note, quote, or new insurance contract is issued following organisation operating procedures and dispatched to customer
- 2.6. Contract documentation is accurately filed in accordance with operating procedures
- 2.7. If requested by customer, policy is cancelled and documentation dispatched to customer
RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Risk information may include:
claims history
driving and/or accident history
locality
and other information relating to the particular contract.
Survey requirements may include:
risk improvement requirements.
Documentation includes:
amendments
certificate of insurance
cover notes
invoices
policy notices.
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Risk information may include:
claims history
driving and/or accident history
locality
and other information relating to the particular contract.
Survey requirements may include:
risk improvement requirements.
Documentation includes:
amendments
certificate of insurance
cover notes
invoices
policy notices.
EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
interpret and apply relevant legislation
identify and clarify the customer's request
issue insurance contract.
Context of and specific resources for assessment
Assessment must ensure:
competency is demonstrated in the context of the work environment and conditions specified in the range statement either in a relevant workplace or a closely simulated work environment
access to and the use of a range of common office equipment, technology, software and consumables
access to organisation records
access to organisation policies and procedures.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples, in combination, are appropriate for this unit:
evaluating an integrated activity, which combines the elements of competency for the unit, or a cluster of related units of competency
observing processes and procedures in workplaces
verbal or written questioning on underpinning knowledge and skills
evaluating samples of work
accessing and validating third party reports.
Guidance information for assessment
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
interpret and apply relevant legislation
identify and clarify the customer's request
issue insurance contract.
Context of and specific resources for assessment
Assessment must ensure:
competency is demonstrated in the context of the work environment and conditions specified in the range statement either in a relevant workplace or a closely simulated work environment
access to and the use of a range of common office equipment, technology, software and consumables
access to organisation records
access to organisation policies and procedures.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples, in combination, are appropriate for this unit:
evaluating an integrated activity, which combines the elements of competency for the unit, or a cluster of related units of competency
observing processes and procedures in workplaces
verbal or written questioning on underpinning knowledge and skills
evaluating samples of work
accessing and validating third party reports.
Guidance information for assessment
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| C9830 | FNSINSV303B | Issue contract of insurance | Unit of competency |
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| AUR94 | FNSISV303 | Issue contract of insurance | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| S697 | FNS30510 | Certificate III in General Insurance | Qualification |
| D704 | FNS30511 | Certificate III in General Insurance | Qualification |