Qualification Outline
22/07/2026 5:39 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Certificate III in General Insurance
Certificate III in General Insurance
FNS30510
S697
Replaced
Replaced
National Endorsed, State Implementation and Classification
Releases
| Release Version | Release Date | TGA Status | DTWD Status |
|---|---|---|---|
| 1.00 | 24/11/2010 | Current | Approved |
Description
This qualification reflects the job roles of employees in general insurance and may meet ASIC requirements for Tier 2 general insurance through selected electives. Possible work functions may include:
processing and issuing policies
processing and settling claims
responding to customer enquiries and maintaining customer database.
Schedule
Packaging Rules
13 units must be achieved.5 core units plus
8 elective units
- selecting the identified elective unit/s * could meet ASIC accreditation requirements for providing financial product advice. Conditions relating to ASIC accreditation should be obtained from ASIC
- A maximum of 3 elective units must be selected from Group B, the remaining elective units can be selected from Group A, B or C
- A maximum of 2 electives may be selected from units aligned to Certificate III qualifications in any endorsed Training Package or accredited course
- A maximum of 2 electives may be selected from units aligned to Certificate IV qualifications in any endorsed Training Package or accredited course
1. Core Units
Five (5) core units to be completed.
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| D0890 | BSBOHS303B | Contribute to OHS hazard identification and risk assessment | 30 | Unit of competency |
| D4169 | FNSINC402A | Develop and maintain in-depth knowledge of products and services used by an organisation or sector | 40 | Unit of competency |
| D1027 | BSBWOR204A | Use business technology | 30 | Unit of competency |
| D4167 | FNSINC301A | Work effectively in the financial services industry | 45 | Unit of competency |
| D1026 | BSBWOR203A | Work effectively with others | 20 | Unit of competency |
2. Group A Elective Units
Two (2) elective units to be completed.
The following two (2) units could meet ASIC accreditation requirements for providing financial product advice. Conditions relating to ASIC accreditation should be obtained from ASIC.
The following outlines ONE example of a training program for this qualification. Please refer to the Training Package for the full details of available options.
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| D4212 | FNSASIC304A | Provide Tier 2 general advice in general insurance | 45 | Unit of competency |
| D4213 | FNSASIC305A | Provide Tier 2 personal advice in general insurance | 45 | Unit of competency |
3. Group B Elective Units
Three (3) elective units to be completed.
The following outlines ONE example of a training program for this qualification.
Please refer to the Training Package for the full details of available options.
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| D4223 | FNSISV301A | Evaluate risk for renewal business | 30 | Unit of competency |
| D4225 | FNSISV303A | Issue contract of insurance | 20 | Unit of competency |
| D4231 | FNSISV309A | Settle claims | 40 | Unit of competency |
4. Group C Elective Units
Three (3) elective units to be completed.
The following outlines ONE example of a training program for this qualification.
Please refer to the Training Package for the full details of available options.
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| D0979 | BSBRKG304B | Maintain business records | 30 | Unit of competency |
| D0630 | BSBCMM301A | Process customer complaints | 20 | Unit of competency |
| D4164 | FNSIAD301A | Provide general advice on financial products and services | 30 | Unit of competency |
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| D704 | FNS30511 | Certificate III in General Insurance | Qualification |
VET Info Notes
1. This qualification is the copyright of Department of Employment, Education and Workplace Relations.
2. Further information on this qualification is contained in the training Package available from Australian Training Products Ltd., Tel: (03) 9630 9836.
3. This qualification was entered on to STARS by Training Curriculum Services on 24/11/2011.
Entry Requirements
Not applicable.
Traineeships and Apprenticeships
