Unit of competency Outline

Date retreived
23/07/2026 2:26 AM AWST

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Investigate and design e business solutions

Investigate and design e business solutions

Unit of competency
National Code
BSBEBU501A
State Code
D0676
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
2.00
Current Release Date
18/07/2011
View on TGA
State Implementation and Classification
Approved Date
07/07/2014
Field of Education
020305 - Systems Analysis And Design
Original Release Date
07/07/2014
Nominal Hours
50
Description
This unit describes the performance outcomes, skills and knowledge required to evaluate e business models and strategies, and to incorporate the results of these evaluations into the design of an e business solution.
Notes
Elements and Performance Criteria
1. Investigate e business opportunities
  • 1.1. Undertake a competitive analysis to determine the likely impact new capabilities will have on industry sectors and competitors
  • 1.2. Complete and assess value chain analysis to identify processes and relationships that may benefit from the adoption of ebusiness solutions
  • 1.3. Identify threats and opportunities to ebusiness implementation and evaluate potential contributions to the business
  • 1.4. Conduct resource analysis to identify cost and revenue implications in developing opportunities
  • 1.5. Identify and evaluate legal and ethical issues relating to ebusiness opportunities
2. Evaluate e business models
  • 2.1. Identify and analyse business-to-business, business-to-consumer, intra-organisational ebusiness applications and ebusiness models
  • 2.2. Rank compatible ebusiness models in terms of their strengths and weaknesses, considering resourcing, technical and security requirements of each
  • 2.3. Assess cost implications of implementation of ebusiness models
  • 2.4. Determine an ebusiness model most appropriate in relation to business plan
3. Design an e business
  • 3.1. Formulate purpose, objectives and values for the ebusiness
  • 3.2. Identify target market, and value chain structure in accordance with chosen ebusiness model
  • 3.3. Identify and obtain technical needs and expertise required to implement ebusiness model
  • 3.4. Investigate and develop plan to address culture change issues to manage transition to an ebusiness
4. Implement an e business strategy
  • 4.1. Develop policies and guidelines to support customers, supply chain and staff to ensure successful implementation
  • 4.2. Monitor performance of business goals and adjust policies and procedures to respond to changing needs of customers, staff and supply chain
  • 4.3. Review ebusiness systems and models, seeking feedback from users and personnel responsible for ebusiness implementation
  • 4.4. Incorporate evaluation results and feedback to improve future ebusiness strategies
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
New capabilities may include:
24-hour operation
automated marketing efforts
communication
distribution channel
global reach
online customer service
online inventory
online payments
online purchasing
online sales systems
supply chain
Value chain analysis may include:
an analysis of a series of primary activities, such as:
inbound logistics
marketing and sales
operations
outbound logistics
service support
and their support activities, such as:
business infrastructure
human resources management
procurement
technological development
Processes and relationships may include:
customer service
delivery of core services
delivery of government services
delivery of products
development of new products, services and markets
organisational structures
trading communities
Threats and opportunities may include:
business to government (B2G) opportunities where ebusiness is conducted between an enterprise and the government
business-to-business (B2B) opportunities where ebusiness is conducted between companies
business-to-consumer (B2C) opportunities where ebusiness is conducted between an enterprise and a customer
competition legislation
disintermediation threats/opportunities where the role of 'middlemen' or other middle supply chain elements is reduced or made redundant as newer more efficient supply chain technologies are implemented
infrastructure requirements: disaster recovery, failsafe systems
internal business opportunities that improve productivity utilising ebusiness development
re-intermediation opportunities, where ebusiness creates new value between producers and consumers
risk management: payments, fraud etc.
Contributions to the business may include:
effect on:
customer satisfaction ratings
growth
market share
profitability
return on investment
sales
staff morale i.e. using efficient technologies to enhance workplace
staff productivity and professional development
Business-to-business may include:
involves ebusiness between organisations
may be B2G (business to government)
Business-to-consumer may include:
involves ebusiness between an enterprise and a customer
E-business models may include:
aggregator models
collaboration partners
competitor cooperation model
e-auction
e-government
e-mall
e-office
e-procurement
e-shop/e-tailing
information brokers
micro-payments business model
multilevel marketing
portal
tender services
third party marketplaces
trust services
value chain integrators
value chain service providers
virtual community
web rings
Technical needs and expertise may include:
advice on existing business strategy and base business versus growth business
advice on staffing arrangements
advice on technology issues/compatibility
banking information for electronic funds transfer
contact person
feedback loops
new protocols relating to legal or security issues for ebusiness
open and international standards e.g. EAN.UCC or UN/EDIFACT
personal identification and password for online access to business processes e.g. purchasing or supply
Policies and guidelines may include:
business ethics
confidentiality
electronic communication
fraud prevention and detection
human resources management
information management
intellectual property
legal issues e.g. jurisdiction, contract validity, taxation
outsourcing
performance management
privacy
risk management
security
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:
evaluation of ebusiness opportunities involving new business models and not simply electronic versions of existing businesses
rationale and supporting evidence for choice of ebusiness solution
knowledge of relevant legislation.
Context of and specific resources for assessment
Assessment must ensure:
access to an actual workplace or simulated environment
access to office equipment and networked computers
documentation relating to analysis and strategies/policies for implementation.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate
review of authenticated documents from the workplace or training environment
demonstration of techniques in a workplace or simulated environment.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:
BSBEBU502A Implement ebusiness solutions
IT use units.