Elements and Performance Criteria

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Online information systems may include:
computerised reservations systems (CRS)
extranet
global distribution systems (GDS)
internal tourism information databases
international government tourism authority information systems
Internet
intranet
state and federal government tourism authority information systems.
Information may relate to:
destination information
any tourism, hospitality or events product or service:
booking requirements
commissions payable
product features and benefits
rates
schedules.
Features of the system may include:
payment arrangements
search functions of:
databases
internet search engines.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
source and retrieve multiple types of information from an online system in response to multiple customer requests covering a range of products and services
use the functions of the system to efficiently access the information
complete information retrieval activities within commercial time constraints and deadlines determined by the customer or the organisation.
Context of and specific resources for assessment
Assessment must ensure use of:
computers and information systems currently used by the tourism, hospitality and event industries to store product-related information; the Internet could be one of these
current plain English regulatory documents describing copyright and intellectual property requirements.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
review of information samples sourced by the individual to meet particular customer needs
direct observation of the individual using a system in response to specific requests
written or oral questioning to assess knowledge of:
the role of information systems within the tourism, hospitality and events industry
system features
copyright requirements
review of portfolios of evidence and thirdparty workplace reports of onthejob performance by the individual.
Guidance information for assessment
The assessor should design integrated assessment activities to holistically assess this unit with other units relevant to the industry sector, workplace and job role, for example:
SITHFAB305 Provide advice on Australian wines
SITHFAB309 Provide advice on food
SITTTSL202 Access and interpret product information
SITTTSL301 Provide advice on international destinations
SITTTSL302 Provide advice on Australian destinations
SITTTSL304 Prepare quotations
SITTTSL307 Process travel-related documentation
SITXCCS201 Provide visitor information
SITXEVT401 Plan in-house events or functions.