Qualification Outline
22/07/2026 4:33 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Certificate II in Tourism
Certificate II in Tourism
SIT20112
J427
Replaced
Replaced
National Endorsed, State Implementation and Classification
Releases
| Release Version | Release Date | TGA Status | DTWD Status |
|---|---|---|---|
| 3.00 | 30/07/2013 | Current | Approved |
Description
This qualification reflects the role of individuals who use a defined and limited range of operational skills. They are involved in mainly routine and repetitive tasks using practical skills and basic industry knowledge. They work under direct supervision.
Job roles
This qualification provides a pathway to work in many tourism and travel industry sectors and for a diversity of employers including retail travel agencies, tour wholesalers, tour operators, attractions, cultural and heritage sites and any small tourism business requiring multi-skilled employees.
Work could be undertaken in an office environment where the planning of tourism and travel products and services takes place, in the field where products are delivered or a combination of both.
Possible job titles include:
documentation clerk for a tour wholesaler
museum attendant
office assistant for a small tour operator
receptionist and office assistant in a professional conference organiser
receptionist and office assistant in a retail travel agency
retail sales assistant in an attraction
ride attendant in an attraction.
Schedule
Packaging Rules
Eleven (11) units must be completed:- four (4) core units
- seven (7) elective units, consisting of:
- three (3) units from the elective units listed in the qualification outline
- four (4) units from the elective units listed below, elsewhere in SIT12 Training Package, or any other current Training Package or accredited course.
The selection of electives must be guided by the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification.
1. Core Units
All four (4) units must be completed.
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| WF741 | SITXCCS202 | Interact with customers | 5 | Unit of competency |
| WF812 | SITXWHS101 | Participate in safe work practices | 15 | Unit of competency |
| WF748 | SITXCOM201 | Show social and cultural sensitivity | 20 | Unit of competency |
| WF700 | SITTIND201 | Source and use information on the tourism and travel industry | 25 | Unit of competency |
2. Elective Units
Seven (7) units may be chosen from the elective units listed.
Please refer to the packaging rules for the full details of available options.
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| S596 | SIT20107 | Certificate II in Tourism | Qualification |
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| AZV4 | SIT20116 | Certificate II in Tourism | Qualification |
VET Info Notes
Entry Requirements
There are no entry requirements for this qualification.
Traineeships and Apprenticeships